topic Re: Static IP no longer available? in My Account/Billing

Static IP no longer available?

norliss — Fri, 27 Dec 2024 18:54:35 GMT

My full fibre service was activated earlier so I thought it I'd log in and buy a static IP address but the option was no longer there. I called up and was told this was no longer available. If this is the case it seems to have been dropped very suddenly and with no notice? Can anyone confirm if this is correct?

Static IP

poweredbyveg — Wed, 25 Dec 2024 09:19:54 GMT

Hi,
Any chance I can get a static IP address?
Regards
Paul

Re: Static IP

Anonymous — Wed, 25 Dec 2024 16:04:02 GMT

@poweredbyveg

Have you tried logging in to your Plusnet Member Centre, ordering a static IP address and paying the fee, (one off £5, I think)?

Re: Static IP

bmc — Wed, 25 Dec 2024 17:17:00 GMT

@poweredbyveg

There's some question at the moment if you can actually order a Static IP through your Members page. When I checked a few days ago the option wasn't shown.

I would suggest phoning PN and asking for it. Even if available online it still needs a staff member to activate it.

Brian

Re: Static IP

poweredbyveg — Wed, 25 Dec 2024 20:56:53 GMT

Yeah that option isn’t on my account. Will phone them up. Cheers.

Re: Static IP

dvorak — Wed, 25 Dec 2024 21:05:01 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Set-up Static IP

salxyz — Fri, 27 Dec 2024 14:01:05 GMT

Hello. I've just called PN to enquire about getting a static IP address. Initially I was doing a bit of research and saw your could buy one for £5 from the add on section of your account, but this no longer seems to be the case.

PN told me over the phone that static IP addresses are no longer being issued - Is anyone able to confirm if this is true?

Thanks.

Re: Set-up Static IP

Baldrick1 — Fri, 27 Dec 2024 15:13:37 GMT

@salxyz wrote:
PN told me over the phone that static IP addresses are no longer being issued - Is anyone able to confirm if this is true?

That is not my understanding. Try ringing again.

Re: Set-up Static IP

norliss — Fri, 27 Dec 2024 18:44:48 GMT

I just rang up and was told the same. Either the CS people are misinformed or this option has been dropped very suddenly....

Re: Set-up Static IP

MisterW — Fri, 27 Dec 2024 19:18:09 GMT

I've escalated this to management since like @Baldrick1 , I'm not aware of any removal of static IPs

Re: Set-up Static IP

Markuk — Fri, 27 Dec 2024 20:51:14 GMT

Be good to know what’s happening and what it means for those of us who currently have a static IP

Re: Static IP no longer available?

Townman — Sat, 28 Dec 2024 17:59:22 GMT

@norliss

There has been no announcement of the removal of static IP address availability. Certainly some users have reported that the ability to add (or in my case remove) static IP address has disappeared from the user portal.

There is some possibility that the agent you spoke with got this wrong - you could try phoning again. In the meantime, another SU has escalated this query for clarification.

Re: Set-up Static IP

Markuk — Sun, 29 Dec 2024 11:50:32 GMT

Did you get a response yet about the static IP’s? I’ve sent a DM on twitter and not heard back either

Re: Set-up Static IP

MisterW — Sun, 29 Dec 2024 13:16:04 GMT

There wont be much staff presence over the w/e so I don't expect much response till Monday...

Re: Set-up Static IP

Markuk — Sun, 29 Dec 2024 14:40:49 GMT

The IP Address FAQ page has also been taken down, redirects to the broadband FAQ

https://www.plus.net/help/broadband/understanding-your-ip-address/

Re: Set-up Static IP

Townman — Mon, 30 Dec 2024 10:40:33 GMT

The escalation has elicited the fact that this option has been discontinued.

Re: Set-up Static IP

RobPN — Mon, 30 Dec 2024 11:06:17 GMT

Sadly another nail in PNs coffin.

Re: Set-up Static IP

Marksfish — Mon, 30 Dec 2024 11:19:40 GMT

Not the same, but I use free No-IP.com for anything that relies on a fixed ip. It is only any good if you run the updater alongside to update any new ip given after connection loss. the IP's aren't as sticky as some people seem to say. I get a new IP after every reboot/ loss, whereas on Sky I had the same dynamic ip for 3 years.

Mark

Re: Set-up Static IP

Markuk — Mon, 30 Dec 2024 11:31:25 GMT

Any news on what it means for those of us that currently have a static IP?

Re: Set-up Static IP

JordanTA — Mon, 30 Dec 2024 11:54:33 GMT

Hi @Markuk the option for new static IPs was removed in October it looks like, those with existing static IPs will remain unaffected.