topic Re: Address Information Request in My Account/Billing

Address Information Request

Adam_ — Wed, 08 Jan 2025 18:09:10 GMT

Hi All,
Unfortunately for some reason the address on my bills have only shown my house number and postcode, and not the road name of my address. I have now got the address amended on the system via a telephone advisor, so that my next bill will show the road name also.

I require a utility bill dated within the last 3 months to submit for my proof of housing by January 14th, but all of the advisors I have spoken to tell me they cannot resend a bill to me with this amended address, even though my initial welcome letter shows the full line of my address including the road name, and it was an 'internal formatting error', as to why my bills do not show the full line of my address.

I saw another thread mentioning about a contract summary report, but have not been able to get this either. It sounds like this would be something dated within the last 3 months and also show my now amended address. Does anyone know how I could get a copy of this?

Re: Address Information Request

jab1 — Wed, 08 Jan 2025 18:14:57 GMT

Do you not have a utility bill (gas/electric) which shows your address? I may be wrong, as I am no longer with PN, but I suspect the contract summary may not have your full address on it.

Re: Address Information Request

Adam_ — Wed, 08 Jan 2025 18:49:03 GMT

The utility bills just show the house number and postcode. I have phoned up and had the road name added to the address yesterday, so any new correspondence will show the full address, but need something official sending urgently

Re: Address Information Request

jab1 — Wed, 08 Jan 2025 18:52:51 GMT

Fair enough, but as I say, you may find the contract notification doesn't have the address on it - I honestly don't kmow, nor how to get it.

Re: Address Information Request

mystreet1 — Wed, 08 Jan 2025 18:53:56 GMT

The Post Office can, and do delivery post using only the house number and postcode.

Have you submitted the bill to whoever and asked if it is suitable?

Re: Address Information Request

Adam_ — Wed, 08 Jan 2025 18:59:57 GMT

Thanks anyway

Re: Address Information Request

jab1 — Wed, 08 Jan 2025 19:01:33 GMT

Do you have a Council Tax notification - surely that has your full address?

Re: Address Information Request

Adam_ — Wed, 08 Jan 2025 19:02:05 GMT

Yes, I wouldn't have thought it would be an issue but the council have requested a bill showing the full address. Don't see why though as there is only 1 of that number at that postcode. Just need some kind of document with full name, address and company within the last 3 months so hoped there might be a letter or code for a document that could be sent to me via PDF immediately now that the address has been amended as of yesterday

Re: Address Information Request

Adam_ — Wed, 08 Jan 2025 19:03:07 GMT

Should have mentioned it is for Universal Credit

Re: Address Information Request

Anonymous — Thu, 09 Jan 2025 08:06:37 GMT

@Adam_

Do you have a bank statement that you could use?

If you only normally get paperless statements, (like I do), you can normally download at least the past few months statements as PDFs. Even if you don't have a printer, if you can put the file on a USB stick, do you know someone else with a printer? If not, I am told that there are "Print Shops" that can print and scan documents etc, for a fee.

Re: Address Information Request

pvmb — Fri, 10 Jan 2025 00:54:08 GMT

@Adam_ wrote:
I require a utility bill dated within the last 3 months to submit for my proof of housing by January 14th
@Adam_ wrote:
...the council have requested a bill showing the full address. Don't see why though as there is only 1 of that number at that postcode.

That being so, could you not try sending them a bill with your current address, accompanied by a print out from Royal Mail's online Post Code Finder showing only one address at your post code?

Re: Address Information Request

Marksfish — Fri, 10 Jan 2025 06:45:34 GMT

More hoops to jump 🙄. So the council are happy to issue a council tax bill to a property with only house number and postcode (and I suspect send any legal correspondence should you fail to pay such bill), but they won't trust their own records for UC.

Sorry, my comment doesn't help your situation, but I can feel your frustration.

Do you have a mobile bill, credit card or anything with the full address on? What about the electoral roll?

Mark

Re: Address Information Request

Anonymous — Fri, 10 Jan 2025 06:51:18 GMT

@Marksfish

"So the council are happy to issue a council tax bill to a property with only house number and postcode (and I suspect send any legal correspondence should you fail to pay such bill), but they won't trust their own records for UC."

I don't understand the connection ?

The local council issue Council Tax bills, (obviously), but Universal Credit is administered and paid by the Department of Work and Pensions, ie a national government department.

There is no connection between the two.

Re: Address Information Request

Marksfish — Fri, 10 Jan 2025 07:28:01 GMT

Because of this line:

"Yes, I wouldn't have thought it would be an issue but the council have requested a bill showing the full address"

I've never been in this situation, so it looked to me as though it was the council not wanting to play ball. I've seen nothing referring to DWP in the thread.

Mark

Re: Address Information Request

Anonymous — Fri, 10 Jan 2025 07:31:44 GMT

@Marksfish

In message #9 in this thread, @Adam_ wrote:

"Should have mentioned it is for Universal Credit "

It looks as though @Adam_ is confused about who is responsible for Universal Credit?

Re: Address Information Request

Adam_ — Fri, 10 Jan 2025 09:20:34 GMT

Correct. That was my mistake.
There have been many great suggestions, but based on my situation I was hoping that Plusnet could generate a PDF in some way to rectify the error they have made in my contact details.
I find it strange that they have no way of issuing me a new statement with my correct information as was initially sent out to me in my welcome letter.