topic Re: Error when looking at "Offers and Upgrades in My Account/Billing

Error when looking at "Offers and Upgrades

brueton — Wed, 08 Jan 2025 10:27:33 GMT

My contract expires in a few days, I went to look at "Offers and Upgrades" and got the following error message

Sorry, something went wrong

We were unable start your order, this appears to be caused by the products in RBM not matching the active products on the account please confirm this and raise accordingly if this is the case.

Re: Error when looking at "Offers and Upgrades

jab1 — Wed, 08 Jan 2025 10:29:47 GMT

Give PN a call - something appears to be wrong on their system.

Re: Error when looking at "Offers and Upgrades

brueton — Wed, 08 Jan 2025 11:08:13 GMT

Problem has been fixed.

Re: Error when looking at "Offers and Upgrades

douglasphillips — Wed, 15 Jan 2025 14:38:58 GMT

It's not fixed here and hasn't been working for weeks. I'll be off to another provider if Plusnet are so incompetent.

Re: Error when looking at "Offers and Upgrades

jab1 — Wed, 15 Jan 2025 14:40:47 GMT

@douglasphillips A swift phone call will solve it.

Re: Error when looking at "Offers and Upgrades

Townman — Wed, 15 Jan 2025 17:29:16 GMT

@douglasphillips wrote:

It's not fixed here and hasn't been working for weeks. I'll be off to another provider if Plusnet are so incompetent.

Be careful what you assume.

Typically this condition arises due to a service request or order on the account, placed with BT Openreach not having had a proper completion notification sent by BTOR to Plusnet.

Have you notified support of the issue specifically in respect of your account?