topic Re: BILLING - OVERCHARGED in My Account/Billing

Billing - Overcharged

SeanSeany — Tue, 07 Jan 2025 08:53:33 GMT

Hi, My broadband Fibre 300Mb contract is set at £32.99, and I have been charged £57.88 this month. That is more expensive than the Fibre 900 package.

I presume this an error. How are you going to correct the mistake, please.

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Re: BILLING - OVERCHARGED

jab1 — Tue, 07 Jan 2025 08:19:51 GMT

How long have you had the contract?

Re: BILLING - OVERCHARGED

SeanSeany — Tue, 07 Jan 2025 08:28:24 GMT

I upgraded to Fibre 300 on 28/10/2024

Re: BILLING - OVERCHARGED

jab1 — Tue, 07 Jan 2025 08:48:54 GMT

Fair enough, @SeanSeany , so something is wrong, somewhere, obviously. My suggestion is that you call PM and ask them for an explanation.

Re: BILLING - OVERCHARGED

Marsh — Tue, 07 Jan 2025 09:16:26 GMT

Hey @SeanSeany,

I have reviewed the billing issue and found the problem. The issue was due to a missing discount, which I have now applied. The difference has been credited back to your account.

Regarding your contract, I have sent you an email with the details of what I have found.

Re: BILLING - OVERCHARGED

SeanSeany — Tue, 07 Jan 2025 09:40:34 GMT

Thank you, @Marsh