topic Re: Speed with telephone line v without in My Account/Billing

Speed with telephone line v without

briston — Sun, 05 Jan 2025 11:04:10 GMT

I'm in the process of renewing my contract and the assistant seemed to be trying to blind me with science.
We only have FTC in my area. He clearly wanted me to have a service with no telephone, but could only offer a 24 month contract. My current service, fibre extra, is still available and I can renew for 12 months.
He said that if I didn't have the telephone availability I would see a speed increase but could not, in my mind explain why. Can anyone explain this speed increase.
There is another matter that he would renew my contract for 12 months but quoted me a price higher than if I just hit the renew button on the web site. He really annoyed me when he said he 'didnt believe that'.
But back to the question. Why, if I ditch the telephone will I get a speed increase considering we only have FTC.

Re: Speed with telephone line v without

Baldrick1 — Sun, 05 Jan 2025 11:15:34 GMT

@briston
Rubbish! He was just trying to get you to give up your phone.

Re: Speed with telephone line v without

jab1 — Sun, 05 Jan 2025 11:17:02 GMT

@briston Presumably, you are currently on the 40/10 service. If you switch to SoGEA (no telephone) that restriction does not apply, so your service will run 'as fast as it can' - up to 80/20.

Can you post a screenshot of the full result from https://www.broadbandchecker.btwholesale.com/#/ADSL - obscuring your phone number/

Re: Speed with telephone line v without

Baldrick1 — Sun, 05 Jan 2025 11:18:24 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Speed with telephone line v without

briston — Sun, 05 Jan 2025 11:35:22 GMT

Firstly, without getting into 40/10 or any other thing, a bit of history.
About 4 years ago Plusnet offered me fibre extra at less cost than fibre, even though the speed 'available' at my address suggested a maximum of 32Mb/sec. Hence fibre extra speed would not be achieved, the price was beneficial. The result however is that I always get above fibre speed, although less than fibre extra. I liken this to saying if I choose the speed matched to my address, all that happens is in throttled down.
Although I have looked at the site you mentioned I don't see where I can add a screenshot to the list

Re: Speed with telephone line v without

jab1 — Sun, 05 Jan 2025 11:42:38 GMT

OK - you appear to be a distance from your local FTTC cab, but sight of the result would still be interesting. To add a screenshot to a post, click the icon between the 'smiley' and 'camera' at the top of the reply window (assuming you are using a desktop/laptop) and follow the prompts.

Re: Speed with telephone line v without

Dan_the_Van — Sun, 05 Jan 2025 11:58:26 GMT

These are the steps for a smart phone or tablet

IMPORTANT: You need to be viewing the site for this to work.

With Chrome Select "Desktop site" found by tapping the three dots top right corner. Other browsers have a similar option accessing the setting might be different

Then as @jab1 instructed

HTH

Re: Speed with telephone line v without

briston — Sun, 05 Jan 2025 11:54:33 GMT

Re: Speed with telephone line v without

jab1 — Sun, 05 Jan 2025 12:02:43 GMT

@briston Thanks - so according to that data, you should be able to get between 35 and ~62Mb/s , and the last report on there is 44Mb/s, suggesting you have a possible problem. Which router are you using, as data from that may be useful?

Re: Speed with telephone line v without

bmc — Sun, 05 Jan 2025 12:13:30 GMT

@briston

Aside from the speed implications at some point you will have to give up your landline - probably this year. If it's not needed then it's no loss. If you do need a landline then you'll need to consider VOIP.

Brian

Re: Speed with telephone line v without

briston — Sun, 05 Jan 2025 12:27:37 GMT

There is a subtlety here. I will be moving in less than a year. An agent went through all the options and staying with my contract might be advantageous when I move. As for the telephone line, I haven't used it for years, so don't need it.

Re: Speed with telephone line v without

briston — Sun, 05 Jan 2025 12:30:22 GMT

I usually get 40Mb maybe peak to 42. I have a hub2 but configured as modem only, forget the term I did it a while ago, then wire connection to deco 5 to route through the house. Our house is a problem. The line comes in at one end and it's built somewhat solidly so getting WiFi around needs help.

Re: Speed with telephone line v without

jab1 — Sun, 05 Jan 2025 12:30:44 GMT

Fair enough, @briston - you appear to know what you are doing.

Re: Speed with telephone line v without

jab1 — Sun, 05 Jan 2025 12:33:23 GMT

@briston wrote:
I usually get 40Mb maybe peak to 42. I have a hub2 but configured as modem only, forget the term I did it a while ago, then wire connection to deco 5 to route through the house. Our house is a problem. The line comes in at one end and it's built somewhat solidly so getting WiFi around needs help.

Sight of your Hubs Broadband connection status may still be useful -

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Re: Speed with telephone line v without

Dan_the_Van — Sun, 05 Jan 2025 12:39:00 GMT

@jab1

It is not that easy to retrieve the technical information from a Hub Two in bridge mode.

Re: Speed with telephone line v without

jab1 — Sun, 05 Jan 2025 12:41:59 GMT

Fair enough, @Dan_the_Van - you are more clued up on this than me as I have never seen a Hub2, let alone used one in bridge mode - I went from a TG582N straight to a Fritz!Box 7530. 😀

Re: Speed with telephone line v without

briston — Sun, 05 Jan 2025 13:04:15 GMT

I worked for 27 years as an electronics engineer in a broadcast TV station. Being retired from there over 9 years you soon lose contact with things, although broadband was not my subject. However research is my skill, plus help from here

Re: Speed with telephone line v without

bmc — Sun, 05 Jan 2025 13:15:00 GMT

@briston

Do you know where you are moving to? So long as it is served by OpenReach you'd be able to transfer your account. Do you use PN email? It goes if you close the account.

Getting rid of the phone now causes no problems for you and is one less for PN to worry about when the time comes to shutter the service.

You could try the PlusNet Customer Options Team on 0800 013 2632 to see what they say about things.

Brian

Re: Speed with telephone line v without

Dan_the_Van — Sun, 05 Jan 2025 13:18:53 GMT

You can still log into the Hub but you need to connect a wired standalone PC (not connected to your home network) to one of the free LAN ports (not the WAN)

As DHCP is turned off on the Hub you will need set the PC IP address manually to say a 192.168.1.10 mask 255.255.255.0 no gateway required. This assumes the Hub IP address was the default before switching to bridge mode.

Then connect the Hub using http://192.168.1.254

The Technical log is found >Advanced settings >Technical Log

You will notice the date/time of the hub is incorrect, this is normal as there is no access to a time server in bridge mode.

HTH

Re: Speed with telephone line v without

briston — Sun, 05 Jan 2025 13:33:06 GMT

Don't know where we are moving. As for losing the Plusnet email that does not worry me as I have a domain name through onus, directing emails to Plusnet. So the domain name will remain and I just direct to a new account/provider.
Not worried about landline phone, have not used it for years.
The whole point of retaining out current fibre plus is potential cost when we move