topic Cannot Change Billing Address in My Account/Billing

Cannot Change Billing Address

timothyCox — Tue, 31 Dec 2024 14:04:02 GMT

I am trying to change the billing account, however I get the following error message.

'There has been an issue; please consult your system administrator'.

Please can someone advise me on how to do this an get my account fixed.

Re: Cannot Change Billing Address

Townman — Tue, 31 Dec 2024 14:53:47 GMT

What's the context of this request / what are you trying to achieve? For residential services, the billing address is usually the address to which the service is supplied. That said only in exceptional circumstances is any communication sent by snail-mail.

The user portal does not appear to offer the means of changing the address on an account, but it does offer a link alongside the address to "moving home?".

If you have moved home and the account is still showing the old address, you'll need to telephone support.

Re: Cannot Change Billing Address

Tina11192 — Thu, 02 Jan 2025 14:41:56 GMT

Hi @timothyCox thanks for getting in touch. As @Townman said, unless is a house move, very rarely the billing address differs from the residential address, however, we can manually change this over the phone. If you haven't already, please contact our billing team on 0330 1239 123 to process this request.

Re: Cannot Change Billing Address

timothyCox — Sat, 11 Jan 2025 09:05:18 GMT

Hi,

Sorry for any inconvenience, the ticket title should read 'Cannot Change Billing Account'.

I have changed my bank account and am trying to change the account details (not billing address).

However, when trying to do from the Bills and Payments section of the website, I am met by the error described in the original post.

Best regards,

Tim

Re: Cannot Change Billing Address

Mav — Sun, 12 Jan 2025 17:27:27 GMT

@timothyCox

Are you attempting to change the billing date close to the next DD ( or bill)? I think there is a lead time of 7 days.