topic billing error for fibre upgrade in My Account/Billing

billing error for fibre upgrade

agb1 — Thu, 26 Dec 2024 11:23:45 GMT

hello, i have just upgraded from full fibre 145 @ £27.99 per month to full fibre 300 @ £30.99 per month. however my bill states that i am being charged for the FF300 @ £44 per month, that is more than the ff900 (£41.99).

i cant seem to find an email address to contact them.

Re: billing error for fibre upgrade

MisterW — Thu, 26 Dec 2024 11:36:06 GMT

i cant seem to find an email address to contact them.

@agb1 that's because there isn't one, contact methods are shown here https://www.plus.net/help/

i have just upgraded from full fibre 145 @ £27.99 per month to full fibre 300 @ £30.99 per month. however my bill states that i am being charged for the FF300 @ £44 per month, that is more than the ff900 (£41.99).

Sometimes discounts don't get applied in time for the bill. It will usually sort itself out next month , with a credit for the overpayment. If you would like to check, then I suggest you call Customer services

Re: billing error for fibre upgrade

jab1 — Thu, 26 Dec 2024 11:36:27 GMT

@agb1 There is no email contact option, you will need to call.

Re: billing error for fibre upgrade

Baldrick1 — Thu, 26 Dec 2024 12:15:17 GMT

Moderator's note:
Thread moved from Full Fibre to My Account/Billing

Re: billing error for fibre upgrade

Windings — Thu, 02 Jan 2025 09:21:47 GMT

@agb1 Hi there, I've had a quick look at your plusnet account and have rectified this issue for you. It would seem that the new contract discounts weren't applied by our automated system, apologies for this. I have sent you an email with some details on what I've done for you.