topic Re: Upgrading from 500 to 900 FTTP in My Account/Billing

Upgrading from 500 to 900 FTTP

loweandbehold — Wed, 18 Dec 2024 10:41:14 GMT

Hi,

I’m 12 months into a 24 months contract. I’ve been offered to upgrade from 500 to 900 for an extra £5 a month. I’ve read conflicting messages online where some say it’ll require a new contract, whereas some say my current contract will continue as normal.

Does anyone have a definite answer?

Many thanks.

Re: Upgrading from 500 to 900 FTTP

MisterW — Wed, 18 Dec 2024 10:52:02 GMT

@loweandbehold whilst I don't know the exact terms of the offer, its usual that any upgrade involves starting a new contract.

Also, be aware that Wifi speeds will still be limited to around 450Mb unless you have a Wifi 6(or 7) capable router and client.

Note that the Plusnet Hub 2 is not Wifi 6 capable.

Re: Upgrading from 500 to 900 FTTP

loweandbehold — Wed, 18 Dec 2024 11:15:52 GMT

@MisterW

Hi, many thanks for the quick response

I always thought it’d only trigger a new contract if you were changing service mid-contract, such as fibre to full fibre. But if it’s only a change in speed, I don’t see how that’d warrant a new contract as it’s the same service. I’ve reached out to Plusnet but thought I’d try my luck here in the mean time.

Thank you for the advice also. I run it through Deco XE75’s throughout the house that are 6E. It’s mostly for my PS5, phone and MacBook that are all Wi-Fi 6.

Re: Upgrading from 500 to 900 FTTP

MisterW — Wed, 18 Dec 2024 11:37:55 GMT

@loweandbehold

Only Plusnet can definitely confirm or not whether a re-contract is part of the offer, so I'm afraid you need to wait for a staff response.

Happy that you seem to have the Wifi speeds covered though.

Re: Upgrading from 500 to 900 FTTP

beeceegee — Wed, 18 Dec 2024 11:43:40 GMT

When I upgraded from 500 to 900 (for a few ££ LESS than I was paying for 500!) it kicked off a new contract

Re: Upgrading from 500 to 900 FTTP

MisterW — Wed, 18 Dec 2024 11:56:17 GMT

@beeceegee that's what I would expect.

@loweandbehold

But if it’s only a change in speed, I don’t see how that’d warrant a new contract as it’s the same service.

Even though its only a change of speed, it still involves an order from Plusnet to Openreach for the new product. That in turn involves a commitment (by Plusnet) to Openreach's minimum term for that for that product and thus a corresponding commitment from the customer.

Re: Upgrading from 500 to 900 FTTP

loweandbehold — Wed, 18 Dec 2024 11:59:08 GMT

Ah, damn. Many thanks for confirming. I think I’ll leave it then, don’t want to trigger another twelve months.

Thanks everyone for your advice, much appreciated

Re: Upgrading from 500 to 900 FTTP

bmc — Wed, 18 Dec 2024 12:15:15 GMT

@loweandbehold

The other question is - do you actually need the extra speed? Sounds good on paper but would it make any difference to your daily activities.

Brian