topic Re: Name Change in My Account/Billing

Name Change

emmablue30 — Tue, 17 Dec 2024 15:35:07 GMT

Hello

Is there an customer representative available to help me change the name on my account (due to recent marriage)? My signal is AWFUL where I live so its not an ideal option to make a call.

Hoping someone can help.

Kind regards,

Emma

Re: Name Change

bmc — Tue, 17 Dec 2024 16:23:44 GMT

@emmablue30

A staff member should pick up this sooner or later but you never know for sure until they do. They are thin on the ground at the best of times.

I assume you're speaking about your mobile signal when you say it's awful. Is you internet connection good enough to support WiFi callling if your mobile provider supports it?

Brian

Re: Name Change

emmablue30 — Wed, 18 Dec 2024 08:54:35 GMT

Thanks bmc.

I use WiFi calling but it still breaks up sometimes. It's hit and miss.

I will await a customer service representative response.

Re: Name Change

Tina11192 — Fri, 20 Dec 2024 16:00:05 GMT

Hello @emmablue30 I tried calling you, however I could only leave a voicemail. I hope you are well.

I was calling you to progress further the change of name, as I was unable to speak with you, I would request that you contact our Customer Options team on 08004320200 to progress this further, their lines are open 8.00-20.00 Monday to Friday, 9.00 till 19.00 Saturday and 9.00 till 18.00 on Sunday.

Re: Name Change

Townman — Fri, 20 Dec 2024 23:56:59 GMT

“My signal is AWFUL where I live so it’s not an ideal option to make a call.”

@Tina11192 - is it possible to do this via a PM or a ticket on the account?

Re: Name Change

LexLex2020 — Mon, 30 Dec 2024 15:26:26 GMT

Hi @emmablue30

I have just sent you a two-way text and a ticket on your account regarding this.

Could you please respond to one of the two and I will get this updated for you.

Thanks!

Lex