topic Re: account restriction in My Account/Billing

account restriction

col1980 — Fri, 13 Dec 2024 19:51:55 GMT

I cant do anything in my account because it says account restricted, outstanding amount must be paid. its been like that for months now but my account is up to date and on 0 balance. is there a way to sort it?

Re: account restriction

jab1 — Fri, 13 Dec 2024 20:06:48 GMT

I would suggest calling Plusnet tomorrow.

Re: account restriction

Gandalf — Sat, 21 Dec 2024 08:24:43 GMT

Thanks for flagging @col1980

I've raised a ticket to our systems support team (DBA) to take a look.

I'll let you know once they've responded, should be within a few days.

(edit)

Just an update, sorry for the delay - I’ve not heard back yet and due to the Christmas break, I may not hear until the new year, but will let you know if there’s news sooner.

Re: account restriction

Gandalf — Tue, 07 Jan 2025 10:46:44 GMT

Hi @col1980,

Sorry for the delay. I can confirm the task was completed on 23/12/24, so restrictions should be removed.

Please could you let me know if there are any further issues?