topic Bill has doubled despite renewing contract in My Account/Billing

Bill has doubled despite renewing contract

bl4mm — Mon, 09 Dec 2024 09:25:42 GMT

Hi.

My bill this month has nearly doubled and my account says out of contract, despite me renewing last month. I tried calling the support line to discuss but couldn't get though. Feels like a billing error, how do I get this looked at?

Ta

Re: Bill has doubled despite renewing contract

Townman — Mon, 09 Dec 2024 10:58:16 GMT

Call support.

It’s probably just timing issue. How close to the end of the contracted period did you renew? The next bill should show all of the adjustments. It will though be complicated with several charges, refunds and recharges.

Re: Bill has doubled despite renewing contract

Marsh — Thu, 12 Dec 2024 08:13:38 GMT

Hey @bl4mm,

I’ve reviewed the account, and it looks like our support team has resolved the issue. It seems the problem was due to a stuck change in the background that prevented the contract from starting.

Re: Bill has doubled despite renewing contract

bl4mm — Thu, 12 Dec 2024 13:21:31 GMT

Thanks