topic Unable to change call package online in My Account/Billing

Unable to change call package online

number9scores — Tue, 03 Dec 2024 18:25:49 GMT

When I try to access my call package details (unlimited calls) after logging in to my account, the page switches to new broadband offers. Very, very annoying. I don't want to call when I should be able to self serve from my phone in seconds.

Re: Unable to change call package online

Mav — Tue, 03 Dec 2024 18:42:21 GMT

Moderator's note(s):

Thread moved from Plusnet Feedback to My Account/Billing.

Re: Unable to change call package oonline

LexLex2020 — Sat, 07 Dec 2024 12:41:07 GMT

Hiya @number9scores,

Yeah, you should absolutely be able to do it online, I have figured out what's causing this.

The product change in progress banner on your account appears to be stuck.

I have sent for this to be resolved, once this has cleared you will be able to make the changes from your end again.

These requests are handled within 5 working days.

Apologies for the inconvenience.