topic Re: Disturbing price increase when contract ends in My Account/Billing

Disturbing price increase when contract ends

rabidhadron — Fri, 06 Sep 2024 16:14:46 GMT

I've just received an email notifying me that my current contract comes to an end next month. What's disturbing/confusing is that it states that at that point the cost of my contract will increase from £30.20 per month to £58.69.

The reason I also say confused is that my renewal options state that if I renew my "unlimited fibre extra" for another 2 years it will cost me £25.99 per month which is less than I currently pay (and would still be less after the March price increase which is quoted everywhere as being £3).

Could someone clarify all the above for me?

Thanks
Andrew

Re: Disturbing price increase when contract ends

jab1 — Fri, 06 Sep 2024 16:20:26 GMT

@rabidhadron Simple - if you do not renew your contract, you then pay the 'out-of-contract' price, which will have been advised to you in your initial contract confirmation.

Re: Disturbing price increase when contract ends

MisterW — Fri, 06 Sep 2024 16:19:54 GMT

If you don't renew your contract, you go to a rolling monthly contract at the non-discounted price. If you opt to renew for a further contract period then you get a discounted price for committing to a further period.

Re: Disturbing price increase when contract ends

rabidhadron — Fri, 06 Sep 2024 16:45:56 GMT

Thanks for this, I struggle with mental health issues and this did not come to mind (though it seems obvious to me now).

Again thank you, I will renew my contract with confidence.

Re: Disturbing price increase when contract ends

pjmarsh — Thu, 12 Sep 2024 09:19:11 GMT

Is it renewing your "unlimited fibre extra" as you state or is it to go onto "Unlimited Fibre" (I think it is called). That is a very similar looking product from the broadband side, but doesn't include the telephone part. The reason for asking is that I wouldn't want you to find you've re-constructed to a product without a landline when you wanted one, and only find out when your phone goes off.

Re: Disturbing price increase when contract ends

nimdy — Thu, 21 Nov 2024 09:25:18 GMT

I have the same options - £27.49 for 24 months, or the 'without phone' option for £25.99 again for 24 months. I don't need the phone (never used it in the last 7 years) so keen to save a few quid, but would rather a 12 or 18 month contract. Is there a way of getting 'without phone' for 12 or 18 months?

Re: Disturbing price increase when contract ends

Baldrick1 — Thu, 21 Nov 2024 09:58:31 GMT

@nimdy

Ring the Customer Options Team on 0800 013 2632 and ask, be warned, if available it might be slightly more expensive.