topic Re: Billing changed in My Account/Billing

Billing changed

fockewulf — Tue, 22 Oct 2024 17:07:57 GMT

Hi, Can anyone tell me how to contact plusnet, our contract still has 5 months to run but just got a large bill increase.

Been trying tweeter/x for days and no response and don't get on too well with phones.

jab1 — Tue, 22 Oct 2024 17:15:46 GMT

The options you have tried are only ones available, I'm afraid, if you have phone 'issues'.

Baldrick1 — Tue, 22 Oct 2024 22:15:03 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

fockewulf — Thu, 24 Oct 2024 07:46:52 GMT

Question has been on 'X' for 4 days now and no response from plusnet!

SammyM — Thu, 24 Oct 2024 09:40:48 GMT

Hello there @fockewulf

Sorry for the delay in getting back to you, we're super busy at the moment.

I can see you have raised this with our higher escalations team and they will assign you a case handler in the next few days.

fockewulf — Thu, 24 Oct 2024 17:03:19 GMT

Just got an email saying my contract has ended so I have asked why my account is showing 5 months left.

SammyM — Fri, 25 Oct 2024 17:04:20 GMT

I can see you have raised this with our highier escalations team and you have been assigned a case handler.

We will leave it with them