topic Referrals no longer visible in My Account/Billing

Referrals no longer visible

Mark63 — Mon, 21 Oct 2024 13:06:24 GMT

I have an active referral, and one that should kick in soon, (a friend joins PlusNet tomorrow)

I've been to the link to check, and it says I have none ! (Despite the correct discount being applied to my last bill)

This is the link I'm using

https://www.plus.net/member-centre/recommend-a-friend/your-current-referrals?_ga=2.1983736.812877112.1729514657-1131567016.1697790706

What's going on !?

Re: Referrals no longer visible

Townman — Tue, 22 Oct 2024 20:55:49 GMT

Where did you get that link from?

I suspect that the garbage on the end is not helping - try this https://www.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals

Re: Referrals no longer visible

Mark63 — Wed, 23 Oct 2024 07:48:10 GMT

With that link I just get a page telling me how wonderful the referral scheme is, and an invitation to send a link to a friend to get started .

I've been round and round the on line portal, and no where can I find my list of current referrals

I received a bill yesterday, and the referral discount was still there, and the correct amount

Re: Referrals no longer visible

Mark63 — Wed, 23 Oct 2024 08:28:40 GMT

Update, logging in and out it became visible, and there were my past, present, and future referrals.
Just tried again now, and it's back to the 'Why don't you refer someone' version

Anyway, life is too short !!

Re: Referrals no longer visible

Townman — Wed, 23 Oct 2024 09:02:41 GMT

There are issues on that page, which seem to be linked to individual accounts. When logged in the referrals page should show how much you've received AND provide a link to the referrals list. That does not happen on my account ... I've ran this back and forth in the SU discussion space with no resolution. Hence having a working link in my favourites, to use AFTER having logged in.