topic Re: Leaving plusnet in My Account/Billing

Leaving plusnet

faruk786 — Sat, 10 Aug 2024 22:23:03 GMT

I have decided to leave plusnet as I have found a better broadband with better speeds for a cheaper price. I am currently paying £32 a month for broadband and have 6 months of my 25 month contract left, how much will I be charged for a early contract termination?

Re: Leaving plusnet

jab1 — Sun, 11 Aug 2024 05:40:59 GMT

A rough figure is 6 x your monthly charge, minus a little bit, but the only way to get a true figure is to call Plusnet and ask them.

Re: Leaving plusnet

Baldrick1 — Sun, 11 Aug 2024 07:27:17 GMT

Moderator's note:
Thread moved from Broiadband to My Account/Billing

Re: Leaving plusnet

ryanwillis19933 — Mon, 21 Oct 2024 09:05:24 GMT

Hi there, may i ask how you cancelled? I cant seem to get through on any number!

Re: Leaving plusnet

jab1 — Mon, 21 Oct 2024 09:10:20 GMT

@ryanwillis19933 Are you moving to another provider using the BT/OR infrastructure, or, say, Virgin?

Re: Leaving plusnet

ryanwillis19933 — Mon, 21 Oct 2024 09:29:51 GMT

Well, Virgin. But i haven't moved as such. I signed up to Plusnet originally, but they messed about with the install date, so(as i needed broadband), i signed up with Virgin(who, by the way installed it extremely quickly).

Re: Leaving plusnet

jab1 — Mon, 21 Oct 2024 09:36:20 GMT

@ryanwillis19933 So, you have a contract with Plusnet? If so, I would suggest you try contacting them on 0800 013 2632. Note, you may find yourself liable for some heavy termination penalties.

Re: Leaving plusnet

ryanwillis19933 — Mon, 21 Oct 2024 09:48:22 GMT

Technically, yes. That's the issue, every option i try on that number says 'This service is temporarily unavailable' and has been that way for about 2 weeks. Is there an email i could contact?

Re: Leaving plusnet

jab1 — Mon, 21 Oct 2024 09:53:03 GMT

There is no email, sorry. Are you calling from a mobile or landline? A number of people have reported that, I have no issue calling either the 0330 or 0800 numbers from a mobile.

Re: Leaving plusnet

ryanwillis19933 — Mon, 21 Oct 2024 10:36:38 GMT

Mobile. I get through to the switchboard, so the line is working but after that no option seems to work.

Re: Leaving plusnet

jab1 — Mon, 21 Oct 2024 10:39:19 GMT

OK. As I'm not with PN, I only checked up to the options list, but will try one of them. Watch this space.

Re: Leaving plusnet

jab1 — Mon, 21 Oct 2024 10:41:48 GMT

Right, just checked (on 0330 123 9123), selected option 3, and got a dialling tone straight away.

Re: Leaving plusnet

Chilternphil — Mon, 21 Oct 2024 10:45:32 GMT

Sadly I am leaving Plusnet after 10+ years. No complaints but this all started back in May when I received a Plusnet email stating they would not provide a landline phone [I know it is VoIP onward]. My wife has hearing difficulties and the landline has some advantages over mobile at times.

This caused me to look around and suddenly there were several ways to achieve my desired outcome. Ultimately i have chosen Zen and am transferring using the 'new' OTS. So far it is progressing well but time will tell. I rang Plusnet as a courtesy and after a phone wait gave notice myself too, and of course, as soon as I started it seem Plusnet can provide a [BT/EE VoIP] line but too little too late. Although Plusnet is a little cheaper today, come next March it will not be, so I lose nothing financially.

So farewell Plusnet, thanks for the help I've received from the community, and hopefully some of my help has been useful too, and thanks for our time together

Re: Leaving plusnet

RealAleMadrid — Mon, 21 Oct 2024 11:10:27 GMT

@Chilternphil Oh dear, calling Plusnet to tell them you are leaving is probably the worst thing you can do, they are likely to put a cease order on the line which will probably completely mess up the One Touch Switching process.

It might be a good idea to call them and explain that you are switching to another supplier and request that the line must not be ceased, or if they have already raised a cease order it must be cancelled.

Re: Leaving plusnet

ryanwillis19933 — Mon, 21 Oct 2024 11:46:55 GMT

Ok, I have just rang again(from a different number) and it seemed to go straight through - strange. Thank you for your help anyway.

Re: Leaving plusnet

Chilternphil — Mon, 21 Oct 2024 13:39:38 GMT

Thanks for the thought. However I have an email from Plusnet stating the correct date for moving to a new service provider and that this is both BB and phone, so I think I'll leave it alone.