topic Re: Renewals for long time loyal customers in My Account/Billing

Renewals for long time loyal customers

CoolerKing — Sat, 19 Oct 2024 07:47:26 GMT

I've been offered a deal to renew my full fibre at 29.99 a month. I see new customers are offered the same for 25.99. Why do plusnet treat long time loyal customers like this?

Re: Renewals for long time loyal customers

jab1 — Sat, 19 Oct 2024 07:53:08 GMT

You could always do what I do at renewal time - for broadband/insurance/whatever - and give them a call, you would probably be offered a better deal.

Re: Renewals for long time loyal customers

CoolerKing — Sat, 19 Oct 2024 07:59:24 GMT

Of course, but it needs to be addressed across the board and put on show because many people just accept it and it's wrong.

Wonder if a mod or someone else is going to join in with reasons to support this stance by Plusnet.

Re: Renewals for long time loyal customers

jab1 — Sat, 19 Oct 2024 08:04:37 GMT

It is not a 'stance by Plusnet' - you will find it with, as I have said, insurance companies/mobile, in fact any company providing a subscription service.

Re: Renewals for long time loyal customers

CoolerKing — Sat, 19 Oct 2024 08:07:34 GMT

So that makes it ok?

Re: Renewals for long time loyal customers

jab1 — Sat, 19 Oct 2024 08:09:22 GMT

I didn't say so, but I am not going to comment further.

Re: Renewals for long time loyal customers

CoolerKing — Sat, 19 Oct 2024 08:15:42 GMT

Me neither. I'm happy just to leave it here for others to see. It might help towards putting and end to this kind of profiteering.

Just to add a final note. As a loyal customer, if I renew at their offer it costs me £4 a month more than a newbie. That works out at £96 a year more for being loyal. That's gratitude eh?

Re: Renewals for long time loyal customers

RobPN — Sat, 19 Oct 2024 08:35:24 GMT

@CoolerKing wrote:

Just to add a final note. As a loyal customer, if I renew at their offer it costs me £4 a month more than a newbie. That works out at £96 a year more for being loyal. That's gratitude eh?

@CoolerKing

Let me see ... I make £4 x 12 (months in a year) = £48

Perhaps you meant £96 over a 24 month contract?

Re: Renewals for long time loyal customers

CoolerKing — Sat, 19 Oct 2024 08:41:00 GMT

Yeah. £96 for the contract. I'd edit, but I don't want to steal your thunder.

Just to add here. Apart from IDnet who offered free we space in the old dial up days, Plusnet have been a great company to be with for all these years. No complaints on the product in general.

Re: Renewals for long time loyal customers

RobPN — Sat, 19 Oct 2024 08:40:32 GMT

Unfortunately you can't edit after 20 minutes - gotcha!

Re: Renewals for long time loyal customers

CoolerKing — Sat, 19 Oct 2024 08:42:22 GMT

Oh no! How can I live with the shame of not justifying my maths? 😄

Re: Renewals for long time loyal customers

bmc — Sat, 19 Oct 2024 10:44:10 GMT

@CoolerKing

I'm afraid the maths are simple. PN (like all other ISP's I supect) have a default price for any given product which, if all goes well, allows them to make a profit.

They build into this a marketing budget which allows lower prices to lure new customers in.

If everyone got the lower price they probably wouldn't make a profit.

Brian

Re: Renewals for long time loyal customers

CoolerKing — Sat, 19 Oct 2024 10:58:15 GMT

You're guessing.

Re: Renewals for long time loyal customers

Baldrick1 — Sat, 19 Oct 2024 12:26:06 GMT

Moderator's note:
Thread moved from Full Fibre to My Account/Billing

Re: Renewals for long time loyal customers

stephenholder — Sat, 19 Oct 2024 12:30:45 GMT

As a long standing customer, mine doubled when the contract ended. We deserve better I think.

Re: Renewals for long time loyal customers

bmc — Sat, 19 Oct 2024 12:32:47 GMT

@stephenholder

Sounds like you were / are paying the out of contract price.

Brian

Re: Renewals for long time loyal customers

CoolerKing — Sat, 19 Oct 2024 12:35:25 GMT

No. Still in contract.

Re: Renewals for long time loyal customers

CoolerKing — Sat, 19 Oct 2024 12:37:50 GMT

I'm aware when my contract is up. Same each time. This post is about customer loyalty that's thrown back in our faces.

Re: Renewals for long time loyal customers

HPsauce — Sun, 20 Oct 2024 09:21:45 GMT

Maybe it's different (probably is) for different products. I had just ADSL from PN (over a BT line) and that was out of the initial contract years ago, so no "line rental" factor. The price went up sometimes and actually down sometimes, but certainly never had any massive increases.

I think for the last few months it had dropped from about £20 to under £18 a month which actually wasn't bad for the 20mbps I got. Might have had a very small referral discount in those numbers.

Re: Renewals for long time loyal customers

stephenholder — Sun, 20 Oct 2024 10:21:48 GMT

@bmc yes, I was out of contract. I was interested in your earlier comment regarding PlusNet having a price point that enables them to turn a profit. Absolutely fair comment, but were you referring to the £29.99 that the OP was complaining about, or the £59.99 that PlusNet charged me for lapsing out of contract?