topic Incorrect bill and have been waiting days for response from support on twitter in My Account/Billing https://community.plus.net/t5/My-Account-Billing/Incorrect-bill-and-have-been-waiting-days-for-response-from/m-p/1987874#M70883 <P>I have just started a new contract which I am considering cancelling. The first bill is completely wrong and it is not a good start.</P> <P>Seems like there are quite a few users experiencing bill problems here.</P> Tue, 15 Oct 2024 08:47:29 GMT drFishFlan 2024-10-15T08:47:29Z Incorrect bill and have been waiting days for response from support on twitter https://community.plus.net/t5/My-Account-Billing/Incorrect-bill-and-have-been-waiting-days-for-response-from/m-p/1987874#M70883 <P>I have just started a new contract which I am considering cancelling. The first bill is completely wrong and it is not a good start.</P> <P>Seems like there are quite a few users experiencing bill problems here.</P> Tue, 15 Oct 2024 08:47:29 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-bill-and-have-been-waiting-days-for-response-from/m-p/1987874#M70883 drFishFlan 2024-10-15T08:47:29Z Re: Incorrect bill and have been waiting days for response from support on twitter https://community.plus.net/t5/My-Account-Billing/Incorrect-bill-and-have-been-waiting-days-for-response-from/m-p/1987895#M70884 <P>Yes, the Plusnet accounts system is a shambles. Support monitors this forum when they can between their main phone duties, maybe Twitter is similar? In either case I suggest you phone them and start the complaints process. Remember you have only 14 days to cancel a new install so don't hang about. Have your password etc ready.</P> <P>Mike</P> Tue, 15 Oct 2024 11:55:30 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-bill-and-have-been-waiting-days-for-response-from/m-p/1987895#M70884 Longliner 2024-10-15T11:55:30Z Re: Incorrect bill and have been waiting days for response from support on twitter https://community.plus.net/t5/My-Account-Billing/Incorrect-bill-and-have-been-waiting-days-for-response-from/m-p/1987935#M70889 <P>I have missed my 14 days... Trusted them since the price is in the contract.</P> <P>Will call them tomorrow.</P> <P>&nbsp;</P> <P>Thanks</P> Tue, 15 Oct 2024 18:25:51 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-bill-and-have-been-waiting-days-for-response-from/m-p/1987935#M70889 drFishFlan 2024-10-15T18:25:51Z