topic Re: Transfer referrals in My Account/Billing

Transfer referrals

rft — Tue, 08 Oct 2024 11:36:18 GMT

After my Plusnet account was unexpectedly ceased I've had to open a new account with a different username.
My old account had two referrals, is it possible to transfer them to the new one?

Roger

Re: Transfer referrals

Townman — Tue, 08 Oct 2024 12:15:54 GMT

This is possible technically, but it needs a fiddle, which means finding someone who can fiddle!

One of the staff gurus or wizards who lurk here might know the right tune.

Re: Transfer referrals

willcutforth — Tue, 08 Oct 2024 12:55:33 GMT

@Gandalf might be your best bet if he is lurking in the background.

Re: Transfer referrals

Gandalf — Tue, 08 Oct 2024 13:38:51 GMT

Sorry for what has happened @rft

Unfortunately, I can't move the referrals; the system I use doesn't work if the account's cancelled.

This may need someone from the Support team to see if there's another solution.

Re: Transfer referrals

rft — Tue, 08 Oct 2024 14:42:33 GMT

Thanks for the replies. AAMOI, my old account wasn't cancelled -- it was closed in error by Plusnet. I've had the account for 23 years but apparently,once an account is closed, for whatever reason, it can't be re-opened or so I was told. Are there any Support staff on the forum who can help with transferring my referrals?

Roger

Re: Transfer referrals

Batfrog — Tue, 08 Oct 2024 14:49:16 GMT

Should be simple - unless things have changed ?

When I moved house my account was closed and a new one with the same name but a '1' at the end was opened, complete with refferals. I think I had about 6 refferals at that time. People have moved, changed ISP or popped off, I'm down to 2 now. Still better in my pocket than .............

Re: Monthly direct debit

Townman — Tue, 08 Oct 2024 14:54:29 GMT

@rft - I hope you were not using the legacy email service ...

The "new" billing system cannot 'cope' with resurrecting an account: it has been suggested that following the billing system closing an account it can never be reopened. From a software engineering and data management consideration, that's not true ... but there would need to be user tools to facilitate the change. Such facilities could though lead to a loss of data integrity, making the option impractical.

Re: Monthly direct debit

rft — Tue, 08 Oct 2024 16:02:16 GMT

@Townman wrote:

@rft - I hope you were not using the legacy email service ...

Yes I was, but I now have a new account to match my new username thanks to a couple of very helpful people at CS.

Roger

Re: Monthly direct debit

MatthewWheeler — Thu, 10 Oct 2024 11:33:04 GMT

Hi @rft

As @Gandalf mentioned, we're not able to move the referrals over because the old account was destroyed.

I've proposed something on a ticket on your account which you can see here.

If you're happy to accept this please let us know

Re: Monthly direct debit

rft — Thu, 10 Oct 2024 12:40:12 GMT

@MatthewWheeler wrote:

Hi @rft

I've proposed something on a ticket on your account which you can see here.

If you're happy to accept this please let us know

Hi Matthew,

I've replied to the ticket. Thanks for picking this up.

Roger

Re: Monthly direct debit

SammyM — Fri, 11 Oct 2024 08:31:20 GMT

Ta @rft

All sorted for you, please get back in touch if you need anything else.

Re: Monthly direct debit

rft — Fri, 11 Oct 2024 11:16:45 GMT

@SammyM wrote:

Ta @rft

All sorted for you, please get back in touch if you need anything else.

Thanks Sammy.

Roger