topic Re: No "Your Plusnet bill is ready to view" email for October in My Account/Billing

No "Your Plusnet bill is ready to view" email for October

Petevick — Mon, 30 Sep 2024 18:18:41 GMT

I usually get this email on the 23rd of the month without fail, but I've not had one for October, the bill was paid today. I was just wondering why there was no email to let me know that a payment was about to be taken ?

Re: No "Your Plusnet bill is ready to view" email for October

Mav — Mon, 30 Sep 2024 20:54:15 GMT

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Re: No "Your Plusnet bill is ready to view" email for October

willcutforth — Wed, 02 Oct 2024 09:09:23 GMT

@Petevick I can see you have talked to someone yesterday. Did you discuss that with them on that call?

Re: No "Your Plusnet bill is ready to view" email for October

Petevick — Wed, 02 Oct 2024 18:06:46 GMT

Hi Will, no I didn't, I spoke to someone about cancellation charges, I should be switching over to Freeola on the 15th so the question is mute really. My reason for switching has nothing at all to do with the question.

Re: No "Your Plusnet bill is ready to view" email for October

SammyM — Sat, 05 Oct 2024 10:30:39 GMT

I have passed the details on to the relevant team just in case there are any other reports of this happening. Thanks for bringing it to our attention @Petevick. Let us know if it happens again.