topic Re: Cancellation of broadband in My Account/Billing

Cancellation of broadband

jspurgeon — Thu, 26 Sep 2024 12:50:59 GMT

Hi,

I have requested my broadband to be cancelled and was told by customer service, after putting me hold to fill out a form, that this was all done. But I have not heard anything or had any confirmation of this.

Is this normal? Or should I contact them again?

Thanks

James

Re: Cancellation of broadband

jab1 — Thu, 26 Sep 2024 12:59:06 GMT

When you say you you have requested your broadband to be cancelled, is that just with PN, or totally? Are you moving to another provider or technology?

I think you will find this is normal, although you will receive a final bill.

Re: Cancellation of broadband

jspurgeon — Thu, 26 Sep 2024 13:38:26 GMT

Totally, as I have had full fiber installed recently.

I was part of a Plus Net / BT trial which has come to an end, thus why I wanted to cancel the broadband.

Ok I guess i should wait a couple of days! Thanks!

Re: Cancellation of broadband

jab1 — Thu, 26 Sep 2024 13:42:37 GMT

Presumably the FF is with an altnet?

Re: Cancellation of broadband

jspurgeon — Thu, 26 Sep 2024 14:10:11 GMT

yes it's with Lightspeed as they installed it before anyone else

Re: Cancellation of broadband

jab1 — Thu, 26 Sep 2024 14:14:48 GMT

OK.