topic Re: Renewals in My Account/Billing

Renewals

CoolerKing — Tue, 17 Sep 2024 16:21:32 GMT

Just been contacted to upgrade or renew my current contract. Offered a renewal at £27.99 and that price would rise in March. Didn't say which March. When I clicked to renew, the link for pre contract agreement took me to a blank black page. If I renew my current contract, which runs out in December 24, will the price increase in March 25 and by how much? Things aren't made very clear in the email I just received.

Re: Renewals

bmc — Tue, 17 Sep 2024 17:57:46 GMT

@CoolerKing

PlusNet, alongside several other ISP's, have gone from an annual price increase based on inflation + 3.9% to a fixed fee of £3.00

This is applied every March to new contracts.

Brian

Re: Renewals

jgb — Tue, 17 Sep 2024 18:28:18 GMT

@CoolerKing

Note that if you renew now your new contract will start almost immediately (usually the next day) and not in December when your existing contract runs out.

Also you need to check what your new contract includes as some options no longer include the landline phone if that is important to you. If you your existing contract includes the phone then you may be able to keep it as long as you renew like for like and do it by calling the Customer Options Team at Plusnet - the thinking of leaving option on the menu when you call.

Re: Renewals

dvorak — Tue, 17 Sep 2024 20:47:27 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Renewals

CoolerKing — Wed, 18 Sep 2024 09:32:52 GMT

I don't have a land line. I already know that if my contract runs out my monthly bill will rise to £43. The blurb on renewing my existing contract for 27.99 a month seemed to say it would only remain at this price for 3 months then I'd be charged £43. Am I wrong? These deals seem to have hidden agendas or they're not fully explained.

Re: Renewals

jgb — Wed, 18 Sep 2024 09:40:28 GMT

@CoolerKing

Was the offer and blurb from Plusnet themselves or a third party? I have never heard of a Plusnet contract that has a reduced price for three moths then a jump to a much higher price.

Have you looked on your Member Centre (I think it is the second tab in Offers) to see what is available to you. Note that these offers vary quite frequently and todays price might be better or worse than tomorrows!. Alternatively ring the Customer Options Team to see what they can do - there should be no early termination charges if you are within your final three months of your existing contract. If you have prices from other ISPs you may be able to get a similar deal from Plusnet or at least a reduced price.

Re: Renewals

CoolerKing — Wed, 18 Sep 2024 09:46:12 GMT

It was an email so I logged on to my Plusnet account to see it. I think I'll telephone and sort it out in the old fashioned way with a human.

Is this a bonus fide Plusnet email address?
( plusnet@comm.plus.net )

Re: Renewals

MisterW — Wed, 18 Sep 2024 09:58:26 GMT

Is this a bonus fide Plusnet email address?

I believe it is.

Re: Renewals

bmc — Wed, 18 Sep 2024 10:24:40 GMT

@CoolerKing

Phone the PlusNet Customer Options Team on 0800 013 2632

£43 appears to be your out of contract price. You'll move onto this automatically if no new contract is in place.

Brian

Re: Renewals

CoolerKing — Wed, 18 Sep 2024 10:32:56 GMT

I know that, already said. But the way the deal is worded, it's not clear as to how long the offer runs for before being altered.