topic Re: Billed too Much Again in My Account/Billing

Billed too Much Again

daves1 — Mon, 02 Sep 2024 05:17:10 GMT

I renewed my contract with you on 1 September 2024, price was £25.53 now £25.99. However, I have just been billed for £39.32 how on earth do you come up with this figure. I have been with you for several years and every time I renewed my contract the billing was wrong and always for too much, often taken two billing periods to sort out.

Re: Billed too Much Again

MatthewWheeler — Mon, 02 Sep 2024 09:03:27 GMT

Hi @daves1

I'm really sorry to hear this has happened again.

I've created a ticket on your account with the information which you'll get an e-mail copy of.

Let me know if you have any further questions.

Re: Billed too Much Again

daves1 — Mon, 02 Sep 2024 09:13:44 GMT

Thanks Matthew.

Re: Billed too Much Again

daves1 — Fri, 06 Sep 2024 15:15:45 GMT

Matthew I've not heard anything and can't find a raised ticket

Re: Billed too Much Again

MisterW — Fri, 06 Sep 2024 15:57:38 GMT

Matthew I've not heard anything and can't find a raised ticket

@daves1 if you login to your account, then goto https://www.plus.net/wizard/?p=search and check for closed tickets , is there nothing there ?

Sometimes the email notifications go astray.

Re: Billed too Much Again

MatthewWheeler — Sat, 07 Sep 2024 07:57:49 GMT

Can you try this link @daves1 to see if it lets you in?

Re: Billed too Much Again

daves1 — Sat, 07 Sep 2024 10:03:18 GMT

Thanks I found it, it is closed, I wasn't informed. However, it has raised the question how did you arrive at £39.32 when my old contract at £25.53 didn't run out until the 2nd October.