topic Re: Incorrect billing in My Account/Billing

Incorrect billing

solarpanels — Mon, 02 Sep 2024 09:28:26 GMT

My contract started in April of 2023. The price was set, but by July of that year it was clear that I was being overcharged. I highlighted this and a rebate followed. Sadly, the overcharging has not gone away.

Re: Incorrect billing

Baldrick1 — Mon, 02 Sep 2024 10:16:16 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Incorrect billing

MatthewWheeler — Tue, 03 Sep 2024 07:39:25 GMT

Hi @solarpanels

I'm really sorry to hear this has happened.

I've created a ticket on your account regarding this and sent you an e-mail

Let us know if there's anything else we can help with