topic Re: Close account in My Account/Billing

Close account

Cancel — Wed, 28 Aug 2024 23:33:15 GMT

Please close my account and cancel direct debits

Re: Close account

jab1 — Thu, 29 Aug 2024 06:08:19 GMT

@Cancel I assume from the 'Label' you put on your post that you have a speed issue. That is no reason to close an account, which can't be done via the forum anyway.

What you need to do is explain your problem, and then we can possibly help you to get your problem sorted.

Re: Close account

Baldrick1 — Thu, 29 Aug 2024 06:34:53 GMT

@Cancel

You can't close an account by posting on this public forum. To do this you must contact Plusnet.

If you are still in a contract then unless you have reported the fault, given Plusnet sufficient time to get the issue fixed and got their agreement you will be levied termination charges,

As @jab1 states, if you explain your problem here then help/advice on the best way to resolve a speed problem will be forthcoming..

Re: Close account

Cancel — Thu, 29 Aug 2024 10:07:04 GMT

I don't have a phone, how to cancel

Re: Close account

Cancel — Thu, 29 Aug 2024 10:09:00 GMT

4mbs for the past x amount of years and price increase have made me goto 5g, there is nothing you can do to increase rural Internet speeds

Re: Close account

jab1 — Thu, 29 Aug 2024 10:09:28 GMT

OK - you don't have a phone, but as we have asked, what is your problem/reason for wanting to cancel?

Re: Close account

MisterW — Thu, 29 Aug 2024 10:11:08 GMT

You can write to cancel

Extract taken from the T & C s

19.2. Communicating with us: If you wish to give us notice, you must do so by either:

19.2.1. phoning our customer service team; or

19.2.2. writing to Plusnet Plc, Endeavour, Sheffield Digital Campus, 1a Concourse Way, Sheffield, South Yorkshire S1 2BJ.

Re: Close account

jab1 — Thu, 29 Aug 2024 10:12:09 GMT

OK - no phone - in that case, you will have to cancel via letter to:

Plusnet Plc
Endeavour
Sheffield Digital Campus
1a Concourse Way
Sheffield
S1 2BJ