topic Reward card - No email received in My Account/Billing

Reward card - No email received

doriskurland — Sat, 24 Aug 2024 12:15:43 GMT

Hi - I recently upgraded and qualified for £75 reward card the details of how to claim would be sent by email. To date no email has been received.

account number 5743767

Our Support Team have opened Question 242889533 to track an issue on your account.

Dear xxxx

10319-Reward-Plusnet �75 - You'll receive a �75 Plusnet Reward Card. You will receive an email within 28 days if your account is still active with us. Follow the instructions in this email to receive your �75 Plusnet Reward Card. You must submit your claim within 2 months of receiving the email.

Re: Reward card - No email received

spile — Sun, 25 Aug 2024 07:20:57 GMT

It took a couple of weeks + from change over for me to get the email.

Re: Reward card - No email received

doriskurland — Sun, 25 Aug 2024 09:45:31 GMT

Its been much longer than that so well overdue

Re: Reward card - No email received

SammyM — Sun, 25 Aug 2024 11:47:38 GMT

Hiya @doriskurland

I'm sorry you haven't received this as of yet. I can see that you have contacted us over Twitter as well so I will pick that message up now and respond there shortly.