topic Re: How do i request a cease of service in My Account/Billing

How do i request a cease of service

Patm1 — Wed, 21 Aug 2024 16:21:20 GMT

I've been trying to ring plusnet for a week. Waiting time is always 20-30 minutes, when I finally got through there was nobody there. Phone calls are now not being connected at all.
I made a twitter account to message you - no reply after 4 hours. I've left the property now so I'm paying for a service I can't use.

Re: How do i request a cease of service

willcutforth — Wed, 21 Aug 2024 18:43:16 GMT

@Patm1

You would need to speak with our customer options team, as they are the best team to help with this. Their direct number is 0330 1239 123 and their opening hours are below.

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

Please let us know if you need any further help.

Re: How do i request a cease of service

Patm1 — Wed, 21 Aug 2024 20:06:23 GMT

I am already aware of the phone number and opening times. Is there a time when someone will actually answer the phone and speak to me?
It is completely unacceptable that the only way I can terminate my account is by phone.
How do I make a complaint please?

Re: How do i request a cease of service

HPsauce — Wed, 21 Aug 2024 21:27:01 GMT

I believe that in both cases (cease and complaint) you can write to them.

See: Plusnet Complaints Code of Practice | Help | Plusnet

Plusnet Plc
Endeavour
Sheffield Digital Campus
1a Concourse Way
Sheffield
S1 2BJ