topic Re: Overcharged after contract renewal in My Account/Billing

Overcharged after contract renewal

Tench — Thu, 15 Aug 2024 09:45:34 GMT

I renewed my contract on the 6th Aug but £47.27 was taken from my account on the 12th Aug instead of the £28.99 renewed contract price. You'd think a week was long enough for someone to notice.

Edit: Contract end is 23rd August.

Re: Overcharged after contract renewal

Longliner — Thu, 15 Aug 2024 10:40:03 GMT

The PN computer strikes again! It often charges full end-of-contract price even though said contract has been renewed. Hopefully the additional amount will be refunded with next month's payment but if you need the money urgently, as some do, then give the long-suffering staff a ring, they're well used to this.

Re: Overcharged after contract renewal

Tench — Thu, 15 Aug 2024 13:06:12 GMT

Thanks for the reply, Searching through here after your comment shows there's a historical and persistent overcharging issue. I'll wait to see if they rectify it, I've opened up an Ofcom monitoring report as they are clearly not taking customer billing seriously enough to rectify the problem.

Re: Overcharged after contract renewal

SammyM — Fri, 16 Aug 2024 08:47:52 GMT

Hiya @Tench

I'm sorry for the confusion on the bill and for any stress this is causing you.

I tried to call you today but there was no answer, and I'm sorry if this was at a bad time.

I have sent you an a ticket here with more information as we can't discuss it over the forums.