topic Cancel my contract in My Account/Billing

Cancel my contract

Kim5 — Sat, 10 Aug 2024 06:25:13 GMT

My contract has 8 months left out of 12 months, I want to cancel my contract halfway through, where and how do I apply? Can I specify the date I want to cancel my contract? I am hoping to end my contract on 31 August. Is there any other way to apply other than over the phone, and do I have to return the router?

Re: Cancel my contract

jab1 — Sat, 10 Aug 2024 06:34:46 GMT

If you wish to cancel a contract, you can do so either by phone or letter - Recorded Delivery to:

Plusnet Plc
Endeavour
Sheffield Digital Campus
1a Concourse Way
Sheffield
S1 2BJ

Note you will be liable for Early Termination Charges.

Re: Cancel my contract

Baldrick1 — Sat, 10 Aug 2024 07:07:50 GMT

Moderator's note:
Thread moved from Broadband to My Accpont/Billing

Re: Cancel my contract

mystreet1 — Sat, 10 Aug 2024 08:45:26 GMT

You will need to return the router as it is only loaned to you during your contract. If you do not return it there is a £50 fee.

Make sure that you factory reset it before sending back.