topic Re: Bill Paid but Restrictions Remain in My Account/Billing

Bill Paid but Restrictions Remain

DylRicho — Wed, 07 Aug 2024 17:07:46 GMT

Hi there,

My account says that my bill has been paid but every so often, depending on what websites I'm loading, I get redirected to Plusnet's billing portal, only to be told that there are no outstanding unpaid invoices.

I'm assuming some kind of automatic restriction has failed to remove itself. Could someone kindly assist in resolving this?

Many thanks,

Dylan

Re: Bill Paid but Restrictions Remain

jab1 — Wed, 07 Aug 2024 17:08:52 GMT

@DylRicho It will be quicker to call Customer Support - 0330 123 9123

Re: Bill Paid but Restrictions Remain

Gandalf — Thu, 08 Aug 2024 08:38:37 GMT

Hi @DylRicho

I'm really sorry to see what's happened and thanks for flagging.

I've raised this for further investigation internally and I've removed the restriction.

If you see that error message again, just try turning your router off and on.

Please let me know if there's any further issues.

Re: Bill Paid but Restrictions Remain

DylRicho — Thu, 08 Aug 2024 17:00:30 GMT

@Gandalf

That's great, thank you for your help.