topic Contacting Plusnet in My Account/Billing

Contacting Plusnet

Jill8715 — Fri, 26 Jul 2024 09:30:43 GMT

Hi, I'm trying to contact Plusnet to cancel my contract which expires in 2 weeks. I can't call but can't see another way to contact them. I've tried Twitter/X but no response and I've tried the Chat function in My Account but there's never anyone there. Any suggestions welcome

Re: Contacting Plusnet

MisterW — Fri, 26 Jul 2024 09:37:22 GMT

Hi, I'm trying to contact Plusnet to cancel my contract which expires in 2 weeks

@Jill8715 are you transferring to another supplier OR just cancelling ?

If transferring , then unless its to Virgin media or an altnet FTTP supplier, then there's no need to contact Plusnet, the new supplier will handle it all.

If just cancelling, then I'm afarid there's no alternative to calling.

Re: Contacting Plusnet

Mav — Fri, 26 Jul 2024 11:58:34 GMT

To add to @MisterW you can cancel by writing to;

Plusnet Plc, Endeavour, Sheffield Digital Campus, 1a Concourse Way, Sheffield, South Yorkshire S1 2BJ

as per https://www.plus.net/help/legal/cancellation-policy/ be sure to send the letter by recorded delivery.