topic Re: Overcharge on first bill since changing contract in My Account/Billing

Overcharge on first bill since changing contract

dwilliams777 — Sun, 30 Jun 2024 02:55:32 GMT

"Your new total subscription cost will be £31.99 per month for the next 24 months."

This was the agreed upon price for renewing my contract with a full-fibre deal, however the new bill reads -

" We'll soon be taking a payment of £53.56 for your service. This will leave your account on or after 5th July 2024."

Please change this to the agreed amount immediately.

Re: Overcharge on first bill since changing contract

kareha — Sun, 30 Jun 2024 05:10:25 GMT

Exactly the same thing has happened to me as well, but what is now worrying is the post I made about it a few hours ago has disappeared.

Re: Overcharge on first bill since changing contract

markhawkin — Sun, 30 Jun 2024 07:10:54 GMT

You both need to phone up and it will be fixed.

There is an element of "future charging" vs "past charging" complexity to the bill but when I changed to full fibre it required a phone call and (subsequently) the most confusing bill to sort it.

Assuming you can afford to, it is simplest to leave the overpayment with Plusnet and have a small bill the following month.

Re: Overcharge on first bill since changing contract

bmc — Sun, 30 Jun 2024 20:20:52 GMT

PN charge a month in advance so the bill is often generated before any new contract is agreed. It gets sorted the follwing month when a credit is automatically added to the bill. The bill itself is spilt (I believe) into pre and post contract charges.

Brian

Re: Overcharge on first bill since changing contract

willcutforth — Tue, 02 Jul 2024 10:33:56 GMT

@dwilliams777 I've sent you a text now about this and an email.

Re: Overcharge on first bill since changing contract

willcutforth — Tue, 02 Jul 2024 10:58:14 GMT

@kareha I have sent you a text and an email about this now.

Re: Overcharge on first bill since changing contract

dwilliams777 — Wed, 24 Jul 2024 17:55:21 GMT

Hello,

After checking my bank account I still don't seem to have received a refund. My bill is still not at the agreed price either.

Re: Overcharge on first bill since changing contract

dwilliams777 — Fri, 26 Jul 2024 04:30:19 GMT

The bill for this month is £49.38.

It will not be paid unless it changes to the agreed amount of £31.99.

Re: Overcharge on first bill since changing contract

adamwalker — Fri, 26 Jul 2024 15:02:41 GMT

Thanks for your patience and I'm really sorry that you;re still waiting on that refund.

I've just sorted that out now and have sent a reply to confirm

Re: Overcharge on first bill since changing contract

dwilliams777 — Wed, 21 Aug 2024 03:43:59 GMT

The bill is now correct, but I haven't had any refund. If you could just subtract around £22 off the next bill I would consider the issue settled.

Re: Overcharge on first bill since changing contract

willcutforth — Wed, 21 Aug 2024 08:58:44 GMT

@dwilliams777 I have sent it through now for you, I am sorry about the delay in all of this.