topic Re: Off contract cancellation of service in My Account/Billing

Off contract cancellation of service

OhWell — Wed, 24 Jul 2024 16:29:14 GMT

Hi,

My previous Unlimited Fibre 18 month contract has recently ended, and I decided not to renew as I want to go to another provider.

I think I have to give a certain amount of notice period to inform Plusnet I want to cancel? Ideally I would like my new provider up & running before I cancel, in case there are issues. The only downside to that is now I'm on the Plusnet rolling contract, its double the price!

Please advise if I called Plusnet and cancelled now, would they kill the connection straight away? Or does it carry on throughout the month that has been paid for? Bit confused.

Thanks.

Re: Off contract cancellation of service

jab1 — Wed, 24 Jul 2024 16:43:23 GMT

@OhWell If you wish to move ISP, you place an order with whoever you wish to move to and they handle the move under the Gaining Provider Led procedure. Whatever you do, don't tell PN you wish to move, it can cause all sorts of problems.

Also note, you cannot have two services on one line.

Re: Off contract cancellation of service

OhWell — Wed, 24 Jul 2024 16:45:36 GMT

Moving to a totally different infrastructure, doesn't use BT copper line. Will have to speak to Plusnet, as new provider have no requirement to?

Re: Off contract cancellation of service

MisterW — Wed, 24 Jul 2024 16:45:55 GMT

If you are transferring to a supplier who uses the Openreach network then don't call Plusnet , your new supplier will handle the transfer and inform Plusnet which will count as your notice. If you are moving to Virgin or one of the altnet FTTP suppliers, ( and not transferring the phone number) then wait until the new connection is up and running and then cancel with Plusnet.

Re: Off contract cancellation of service

jab1 — Wed, 24 Jul 2024 16:47:33 GMT

@OhWell wrote:
Moving to a totally different infrastructure, doesn't use BT copper line. Will have to speak to Plusnet, as new provider have no requirement to?

Would have been an idea to mention that in the original post.

Re: Off contract cancellation of service

OhWell — Wed, 24 Jul 2024 16:54:17 GMT

If I wait until the new service is active then, and cancel at that point. If it's within 15 days or less of the next billing date, I would get charged for the following month also?