topic Upgrade to full fibre questions ... in My Account/Billing

Upgrade to full fibre questions ...

picbits — Mon, 22 Jul 2024 20:41:38 GMT

I'm due for renewal on the 29th July, had an email through with a couple of offers.

One of them was Fibre 145 for £26.99 a month but when I click on the link in the email it says the offer has expired and is now £29.99 / mo. At the bottom of the email though it says "Offers correct at time of printing and valid until your contract end date." ...

Re: Upgrade to full fibre questions ...

MisterW — Tue, 23 Jul 2024 06:15:54 GMT

@picbits can you confirm if this is a new assigned IPV4 or if I can keep my existing IPV4 address to save messing about with my nameservers ?

A static IP assignment is associated with the account and so should remain over any product upgrade. I've upgraded many times and my static IP has always remained.

Does the Plusnet Hub Two router allow port forwarding (i.e. to my smart home server and email server) ?

The HUb 2 does support port forwarding but you can still use your own router if you prefer providing it has an ethernet WAN port. What router do you currently use ?

The install time can be up to 4 weeks ? How does this affect my renewal ? Do I sign up and continue at the new price on my FTTC connection until the FTTP connection has been installed ?

Can't answer that one, will need a staffer input

Will I keep any referal bonuses against my account in either case (not sure if they are still active). ?

Yes

If all of the above are yes then I'm happy to pull the trigger and move to full fibre.

I assume you realise you will lose your landline phone service ?

Re: Upgrade to full fibre questions ...

Baldrick1 — Tue, 23 Jul 2024 07:15:23 GMT

@picbits wrote:

One of them was Fibre 145 for £26.99 a month but when I click on the link in the email it says the offer has expired and is now £29.99 / mo. At the bottom of the email though it says "Offers correct at time of printing and valid until your contract end date." ...

Ring the Customer Options Team on 0800 013 2632 and ask them to honour this offer. This number is normally answered quite quickly. If you don't asl.....

Re: Upgrade to full fibre questions ...

picbits — Tue, 23 Jul 2024 17:53:44 GMT

The HUb 2 does support port forwarding but you can still use your own router if you prefer providing it has an ethernet WAN port. What router do you currently use ?

Currently use a Billion 7800NL (off the top of my head) - should be compatible with most things but getting a bit old now.

I assume you realise you will lose your landline phone service ?

Yup - bit of a downside but I have a SIP local number that I rarely use but could get running again. I think my last 100 calls have all been spam to my normal landline. I ended up putting a call screening phone on and not had anything through for months ...

Re: Upgrade to full fibre questions ...

RobPN — Tue, 23 Jul 2024 20:17:11 GMT

@picbits wrote:

Currently use a Billion 7800NL (off the top of my head) - should be compatible with most things but getting a bit old now.

@picbits

I'm not familiar with that router, but you may find that its WAN throughput is insufficient for the 145 Mbps. deal you're aiming at.

Re: Upgrade to full fibre questions ...

MisterW — Wed, 24 Jul 2024 06:30:51 GMT

@picbits Currently use a Billion 7800NL (off the top of my head) - should be compatible with most things but getting a bit old now.

Whilst it does have an EWAN capability and so will work,@RobPN is correct, the 7800 seems to max out at around 90Mb according to tests here http://billion.uk.com/forum/viewtopic.php?t=345&sid=1541e57bf1fa923712b656986678f898

and so isn't really suitable for a 145Mb connection.

Re: Upgrade to full fibre questions ...

picbits — Wed, 24 Jul 2024 16:58:47 GMT

Just got off the phone from them and they honoured the £26.99 / month

I'll have to pay the increased rate of £50.80 / month until the FTTP is installed but the good news is that has been booked for the 2nd so only a few days at the higher rate.

Bit of a bummer about the new £3 per month increase every March - this is around an 11% increase each year which is a bit more than the old CPI + 3.9% ...

Hopefully there will be a bit more competition and lower prices in a couple of years when the new contract is out but who knows ....