topic Re: Referral query in My Account/Billing

Referral query

Scott84 — Sun, 05 May 2024 20:11:44 GMT

Hi there,

I’m a new customer and used my parent’s username for the referral, however they didn’t receive any notification regarding the referral and their bill doesn’t seem to have reduced. Could someone please advise?

Thanks

Re: Referral query

Townman — Mon, 06 May 2024 06:03:40 GMT

There is no notification of new referrals. Referred accounts can be seen in the user portal.

Referral credits are not paid until the first monthly bill following service commencement.

Re: Referral query

longedge — Tue, 07 May 2024 13:04:16 GMT

Nor is there any notification when a referral is stopped after a mistake by PlusNet.

Re: Referral query

Scott84 — Tue, 07 May 2024 13:47:03 GMT

Thanks, I was able to see the referral when I logged in and checked the relevant section in my parents Plusnet account

Re: Referral query

Marksfish — Sun, 14 Jul 2024 19:18:20 GMT

Sorry to butt in on this, where do you see the referrals on an account? I have logged into my Dad's account and can't see any mention.

Thanks

Mark

Re: Referral query

longedge — Sun, 14 Jul 2024 19:33:31 GMT

I see mine at - https://www.plus.net/member-centre/recommend-a-friend/your-current-referrals

p.s. and I'm still miffed 😁

Re: Referral query

Marksfish — Sun, 14 Jul 2024 20:48:39 GMT

Thank you. It seems my name is not on my Dad's referral list. Will have to take it up with PN, but will also wait until after my first DD payment has been taken to see if it magically appears on his account.

Mark

Re: Referral query

Townman — Sun, 14 Jul 2024 23:44:56 GMT

Referrals are not paid until the first monthly billing cycle has been completed.

Re: Referral query

Marksfish — Mon, 15 Jul 2024 05:56:09 GMT

I understand no payment will be made just yet, but it should surely still be sitting on the account in acknowledgment of the referral and ready to go?