Re: Incorrect Amount for Billing After Agreed Contract AmountRe: Incorrect Amount for Billing After

Vivi-S — Tue, 09 Jul 2024 09:05:04 GMT

I have just renewed my Contract with Plusnet on 7/7/24 for Unlimited Fibre @ £25.99 a month plus Anytime Call Package @ £11.30 a month, which comes to £37.29 a month & have 2 contracts sent to me stating this.

I looked today at my Account today & it states Unlimited Fibre @ £28.63 plus my Anytime Call Plan @ £11.30 with a total of £39.93.
Why have Plusnet upped my Contract of 7/72024 by £2.64 in a day, which equates to £31.68 extra a year.

I have a copy of the contract saved.
I would like it returned it to the Contract Prices I agreed to on 7/7/24 of £37.29 a month.

I have also noted the latest information about my contract states no estimated speeds, yet my contract states between 38-40Mb downloads with a minimum of 29Mb & 8-10Mb uploads.

When I rang yesterday & spoke to a Plusnet agent, he was so rude I also raised a complaint about him.

Plusnet used to be so helpful & pleasant & get prices right. What has happened to them?

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topic Re: Incorrect Amount for Billing After Agreed Contract AmountRe: Incorrect Amount for Billing After in My Account/Billing

Re: Incorrect Amount for Billing After Agreed Contract AmountRe: Incorrect Amount for Billing After