topic Account Closing in My Account/Billing

Account Closing

itstianna — Mon, 08 Jul 2024 09:18:53 GMT

Hello, i’m getting threats that my account is closing due to failed payments. i get paid tomorrow, if my account closes before then, will i get charged a leaving fee?
what im asking is, if my account closes, will i get charged a leaving fee?

Re: Account Closing

bmc — Mon, 08 Jul 2024 11:14:11 GMT

@itstianna

You need to phone PlusNet support urgently - they're the only ones who can help.

Brian

Re: Account Closing

Longliner — Mon, 08 Jul 2024 11:14:42 GMT

Hi @itstianna

Sorry to hear of your situation, I fear you're one of many. The ISPs do their best but they too need cashflow to keep your service running. You don't say if you wanted to close your account, when an early exit fee will be charged, or whether Plusnet is closing it because of non-payment. Like any debt for essential service, oroviders to help cash-strapped customers but staff do not monitor this forum so I suggest you phone Plusnet immediately and explain your situation and PAY TOMORROW without fail.

I do hope things improve for you, good luck!

Mike