https://community.plus.net/t5/My-Account-Billing/Incorrect-Product-Charge-Again-Second-Time-Since-April-No/m-p/1975931#M70029 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/108978">@jimmer007</a></SPAN> just sent you a DM for account details so I can sort this out <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> Mon, 01 Jul 2024 15:53:39 GMT willcutforth 2024-07-01T15:53:39Z https://community.plus.net/t5/My-Account-Billing/Incorrect-Product-Charge-Again-Second-Time-Since-April-No/m-p/1975906#M70026 <P>I upgraded to a full fibre 500 package on 1st April for £28.74 a month.</P> <P>&nbsp;</P> <P>Then one my first full bill received &nbsp;in April, It was charged at £32.74, and the product charge was being shown as £32.99 not £28.74.</P> <P>&nbsp;</P> <P>I escalated a complaint through online ticket on 27/4/24 and had a swift response, and by 29/4/24, problem had been solved going forward and a refund of £4.97 issued.</P> <P>&nbsp;</P> <P>My next bill was for the correct amount of £28.74, however when I logged in in early June my product charge was again showing £32.99, I descaled a complaint ticket on 17/6/24, and as of yet I've had no response what so ever.</P> <P>&nbsp;</P> <P>And my bill has come out today and yep I've been charge £32.99, which is incorrect.</P> <P>&nbsp;</P> <P>I tried to get this resolved ahead of my bill date when I noticed the product charge was wrong, but I find it very poor that I've had no response to my ticket for 14 days and counting, and this issue has reoccurred again when I was told it was fixed 2 months ago.</P> <P>&nbsp;</P> <P>My product charge needs correcting to £28.74 a month and a refund issued for the amount I've been overcharged again on this months bill.</P> <P>&nbsp;</P> <P>Hopefully someone on here can help me</P> Mon, 01 Jul 2024 13:45:51 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-Product-Charge-Again-Second-Time-Since-April-No/m-p/1975906#M70026 jimmer007 2024-07-01T13:45:51Z https://community.plus.net/t5/My-Account-Billing/Incorrect-Product-Charge-Again-Second-Time-Since-April-No/m-p/1975931#M70029 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/108978">@jimmer007</a></SPAN> just sent you a DM for account details so I can sort this out <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> Mon, 01 Jul 2024 15:53:39 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-Product-Charge-Again-Second-Time-Since-April-No/m-p/1975931#M70029 willcutforth 2024-07-01T15:53:39Z https://community.plus.net/t5/My-Account-Billing/Incorrect-Product-Charge-Again-Second-Time-Since-April-No/m-p/1975950#M70032 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/96057">@willcutforth</a>&nbsp;thank you for quick reply and PM, I've just replied to it</P> Mon, 01 Jul 2024 17:09:09 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-Product-Charge-Again-Second-Time-Since-April-No/m-p/1975950#M70032 jimmer007 2024-07-01T17:09:09Z