topic Re: Referral not implemented in My Account/Billing

Referral not implemented

TooManyPies — Thu, 20 Jun 2024 19:23:18 GMT

I recently referred a friend to switch to Plusnet from BT. Their service has been active for over a month but there is no sign of the referral on my account neither pending nor active. Should I get my friend to chase this up with customer services or should I?

Re: Referral not implemented

ClaudiaG23 — Fri, 21 Jun 2024 09:56:06 GMT

Hi @TooManyPies You'll need to get your friend to get in touch and provide your username for the referral.

Re: Referral not implemented

TooManyPies — Fri, 21 Jun 2024 16:12:57 GMT

That's what my friend did when he signed up but it doesn't appear to have been actioned.

Re: Referral not implemented

adamwalker — Sat, 22 Jun 2024 11:02:03 GMT

Hey @TooManyPies

I've just sent you a message asking for a few details. Please drop me a reply when you can.

Adam