topic Re: Overcharged on two bills. in My Account/Billing

Overcharged on two bills.

jgl22 — Wed, 19 Jun 2024 17:33:31 GMT

Hi there, i have just checked my account and i seem to of been overcharged on two bills.
my services should be approx £41 a month total and on 2nd June i was charged £64.23.
and also on 2nd April i was charged £57.40.

Would it please be possible to get some help with this?

i have attached a screen shot of my past bills.

Thank you

Re: Overcharged on two bills.

MisterW — Wed, 19 Jun 2024 17:37:44 GMT

Have you looked at the breakdown of the high bills to see what the additional charges are ?

Re: Overcharged on two bills.

jgl22 — Wed, 19 Jun 2024 18:05:00 GMT

Hi, it looks like i have been charged full price for my broadband and line rental etc.

i renewed my contract on the 26th Feb 2024. (24 month contract) and total charges should be £35.75.
i know prices have gone up slightly since then but i am very confused as to why this has happened?

any help would be appreciated.

Re: Overcharged on two bills.

MisterW — Wed, 19 Jun 2024 18:45:55 GMT

It can sometimes take a little time for the new contract discounts to take effect , so that may explain the April bill but but the June one. I suggest you call customer services for an explanation

Re: Overcharged on two bills.

jgl22 — Wed, 19 Jun 2024 19:03:16 GMT

Is there an email address or another way of contacting rather than having to call?

Re: Overcharged on two bills.

MisterW — Wed, 19 Jun 2024 19:09:03 GMT

There's no email. Staff do monitor this forum but they're a bit thin on the ground at the moment so it may take some time for them to spot this.

Re: Overcharged on two bills.

ClaudiaG23 — Fri, 21 Jun 2024 07:41:04 GMT

Hi @jgl22 I can see you've managed to call in yesterday and got this resolved. As @MisterW advised we're a little thin at the moment with Staff on the Forums, however, any more issues please don't hesitate to get back in touch.

Re: Overcharged on two bills.

jgl22 — Fri, 21 Jun 2024 18:39:49 GMT

Hi Claudia,

Yes I called last night so it should be all sorted now. There was basically a problem with my discounts being applied correctly so I was being billed full price for everything.

Just waiting for my refunds to come through now and should be all good.

Thank you

Re: Overcharged on two bills.

adamwalker — Sat, 22 Jun 2024 09:57:59 GMT

@jgl22 Thanks a lot for letting us know about that and I'm really glad it's been sorted out. Do shout up if you need anything else from us.