topic Copper line switch off? in My Account/Billing

Copper line switch off?

Airport — Fri, 31 May 2024 05:47:10 GMT

I transferred from Fibre Extra with a phone line to Full Fibre. This happened this Wednesday 29th May. Everything went fine and the full fibre is working great. However, I was just wondering how long after the installation it takes before the old copper landline gets disconnected as at the moment I still have a dialing tone on my old copper line and I do not wish to be charged for something I am no longer supposed to have.

Re: Copper line switch off?

jab1 — Fri, 31 May 2024 06:11:48 GMT

@Airport You don't get 'charged' for the copper line once you have got FTTP working - you pay just the price you agreed for the new service.

Re: Copper line switch off?

Baldrick1 — Fri, 31 May 2024 06:11:56 GMT

Moderator's note:
Thread moved from Fukk Fibre to My Account/Billing

Re: Copper line switch off?

MisterW — Fri, 31 May 2024 06:38:41 GMT

However, I was just wondering how long after the installation it takes before the old copper landline gets disconnected as at the moment I still have a dialing tone

Its highly likely that the line will not be physically disconnected for some time but the phone service will have been ceased. You may still get a dial tone from some time but as @jab1 says you will only be charged for the Full fibre service

Re: Copper line switch off?

HPsauce — Fri, 31 May 2024 08:38:34 GMT

@Airport the old line may well have dial tone for ages, have you tried calling 17070 on it to see what number is now assigned?

I had a landline totally ceased in February after a totally new separate "Fibre" line (SOGEA) was installed and my old landline number transferred to VOIP. It still has dial tone and has a totally different number allocated, though you can't actually call to or from it other than the 17070 test call.