topic Re: Automatic compensation for delayed activation. in My Account/Billing

Automatic compensation for delayed activation.

antswinburne — Tue, 21 May 2024 15:44:02 GMT

I have had a 30 day delay on the activation of my full fibre. I believe the compensation is calculated at £6.10 per day, which would equate to £183. I have had an email saying I'll be credited with £128.10. I have replied to the email with my questions but have heard back nothing else.
Are my calculations wrong? Or are Plusnet trying it on?

Re: Automatic compensation for delayed activation.

dvorak — Tue, 21 May 2024 18:50:16 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Automatic compensation for delayed activation.

MatthewWheeler — Fri, 24 May 2024 13:51:37 GMT

Hi @antswinburne

Our e-mail addresses aren't monitored so any replies you send via that method won't be picked up which is why you've not heard back.

I've looked into this for you and created a ticket on your account with the details of what's happened here which you should get an e-mail copy of