https://community.plus.net/t5/My-Account-Billing/Moving-to-BT/m-p/1971280#M69666 <P>In case anybody's interested: BTCare on Twitter are telling me that the £52.98 monthly cost is the specific deal for my area, even though it shows the normal £36.99 as soon as I've entered my address. That seems… wrong.</P> Thu, 23 May 2024 14:51:37 GMT paul_edwin 2024-05-23T14:51:37Z https://community.plus.net/t5/My-Account-Billing/Moving-to-BT/m-p/1970896#M69630 <P>After many happy years with Plusnet, I'm reluctantly moving back to BT just to get a good deal on a TV sports package. <span class="lia-unicode-emoji" title=":grimacing_face:">😬</span></P> <P>There's something odd happening when I try to process the chosen order on bt.com:</P> <OL> <LI>I've got a BT ID with no BT account number associated with it. If I sign in to that, I get directed to an "old" style page which offers Fibre 2 for £52.98 per month (<span class="lia-unicode-emoji" title=":face_screaming_in_fear:">😱</span>)</LI> <LI>If I choose <STRONG>not</STRONG> to sign in, I get prompted to create an account and asked for my BT account number. I don't have a BT account number. <SPAN>Clicking the link for "Don't have a BT account number" takes me to the 'Forgotten account number' form, which tells me 'The telephone number you entered is not an active BT Landline number.'</SPAN></LI> </OL> <P><SPAN>(I'd ask on BT's community pages, but I can't post there because I can't verify my email address. The verification emails disappear into the aether… <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span>)</SPAN></P> <P><SPAN>Any ideas? Could it be something associated with this property or phone number?</SPAN></P> Mon, 20 May 2024 14:45:40 GMT https://community.plus.net/t5/My-Account-Billing/Moving-to-BT/m-p/1970896#M69630 paul_edwin 2024-05-20T14:45:40Z https://community.plus.net/t5/My-Account-Billing/Moving-to-BT/m-p/1971280#M69666 <P>In case anybody's interested: BTCare on Twitter are telling me that the £52.98 monthly cost is the specific deal for my area, even though it shows the normal £36.99 as soon as I've entered my address. That seems… wrong.</P> Thu, 23 May 2024 14:51:37 GMT https://community.plus.net/t5/My-Account-Billing/Moving-to-BT/m-p/1971280#M69666 paul_edwin 2024-05-23T14:51:37Z https://community.plus.net/t5/My-Account-Billing/Moving-to-BT/m-p/1971432#M69678 <P>After all that faffing about on the BT website, I gave up and did it on the phone. Done and dusted in 15 minutes. No idea what the problem with the website was. 🤷‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span></P> Fri, 24 May 2024 15:34:38 GMT https://community.plus.net/t5/My-Account-Billing/Moving-to-BT/m-p/1971432#M69678 paul_edwin 2024-05-24T15:34:38Z