topic Re: Monthly price nearly doubled in My Account/Billing

Monthly price nearly doubled

david_hay — Sat, 18 May 2024 14:00:17 GMT

Not sure if I'm the only one being affected, but I noticed that my most recent May-June bill has nearly doubled, with line rental now at £28.63 and unlimited broadband at £15.72, plus some wierd positive and negative discounts, bringing my bill up to nearly £42 for one month ( which does include a whole £1.35 for an actual phone call ).

Typicaly, my bill is ~£21 per month, since joining in June 2023 and, of course, I'm only 2/3 through an 18-month contract, meanign that cancellation could prove challenging.

Anynoe else finding that Plusnet's billing is a little ... interesting and, in this case, nearly 100% more expensive recently.

Sad davidmhay

Re: Monthly price nearly doubled

MisterW — Sat, 18 May 2024 14:05:07 GMT

Typicaly, my bill is ~£21 per month, since joining in June 2023 and, of course, I'm only 2/3 through an 18-month

@david_hay are you sure it was an 18m contract ? It looks like you've reverted to 'out-of-contract' rates , it changing now would be consistent with a 12m contract fro June 23.

Re: Monthly price nearly doubled

david_hay — Sat, 18 May 2024 14:10:43 GMT

Hey MisterW

Good question, and that's what I was thinking - however, their website - https://www.plus.net/member-centre/home - does confirm that it's an 18-month contract, with 7 months to go :

- Length - 18 months

- Remaining - 7 months

- Start date - 15th Jun 2023

- End date - 14th Dec 202

Thanks for asking 🙂

Re: Monthly price nearly doubled

MisterW — Sat, 18 May 2024 14:16:11 GMT

@david_hay in that case it looks like the billing system has messed up somehow and 'lost' the discounts.

Two options, call CSC or wait for a staff member to pick this up.

NB I'll ask a mod to move it to the billing thread for more visibility to staff

Re: Monthly price nearly doubled

Baldrick1 — Sat, 18 May 2024 14:26:37 GMT

Moderator's note:
Thread moved from Briadband to My Account/Billing

Re: Monthly price nearly doubled

david_hay — Sat, 18 May 2024 15:09:55 GMT

Awesome, many thanks, Baldrick, have a super-smashing day

Re: Monthly price nearly doubled

willcutforth — Sun, 19 May 2024 10:32:38 GMT

@david_hay popped you a private message over.

Re: Monthly price nearly doubled

david_hay — Sun, 19 May 2024 10:39:59 GMT

Cheers, Will, have replied

Re: Monthly price nearly doubled

AJ_777 — Sun, 19 May 2024 11:06:53 GMT

Just noticed this has happened to me too.
I have 4 months left on 18 month contract and the system has failed to do the Unlimited Broadband discount this month.

Re: Monthly price nearly doubled

AJ_777 — Wed, 22 May 2024 11:13:05 GMT

Any chance a staff member can look at fixing my overcharge please?

Re: Monthly price nearly doubled

csmith94 — Thu, 23 May 2024 09:03:41 GMT

Thanks for getting in touch @AJ_777, I've dropped an email to let you know what's been done to sort this out.