Package change email price wrong

Mog-W — Mon, 13 May 2024 12:09:06 GMT

Hello, I was hoping one of you knowledgeable types on here might be able to help me.

Last night I decided to change my call plan to line only as I'm not using the phone any more*. This all seemed to go smoothly, until I received an email which stated my monthly subscription would be £30 more than what it should be (the same as I would be charged after my contract ends). Under my contract information, it very clearly says "Your contract is for your broadband and your line rental. All other products can be changed month to month."

I'm assuming that what I received was an automated email that for some reason doesn't take into account any discounts you may have on your current contract, but it would be really nice if someone could confirm this.

Many thanks

* The fun part here is that the main reason for this is my phone line Just Stopped Working. I thought since the service will be ceasing anyway, there's little point in jumping through hoops to get it fixed.

Re: Package change email price wrong

MisterW — Mon, 13 May 2024 12:17:40 GMT

I'm assuming that what I received was an automated email that for some reason doesn't take into account any discounts you may have on your current contract,

Correct

Re: Package change email price wrong

Mog-W — Mon, 13 May 2024 13:03:39 GMT

Brilliant, thanks. 🙂

topic Re: Package change email price wrong in My Account/Billing

Package change email price wrong

Re: Package change email price wrong

Re: Package change email price wrong