topic Re: Full Fibre Upgrade Mid Contract? in My Account/Billing

Full Fibre Upgrade Mid Contract?

cameldazzler — Fri, 10 May 2024 14:48:39 GMT

Hi All,

we have several fibre accounts with plusnet and i just noticed that one of them is in an area that now has FTTP available, we are 6 months into our current contract, can we upgrade or do we need to wait out the full 2 years before we can go to the faster package?

Cheers
Dazzler

Re: Full Fibre Upgrade Mid Contract?

bmc — Fri, 10 May 2024 15:04:11 GMT

@cameldazzler

No, you can upgrade now but at the cost of a new contract. Note you lose the phone service in doing so.

Give PlusNet Customer Options Team on 0800 013 2632 to see what's what.

Brian

Re: Full Fibre Upgrade Mid Contract?

dvorak — Sun, 12 May 2024 04:09:37 GMT

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

Re: Full Fibre Upgrade Mid Contract?

willcutforth — Sun, 12 May 2024 11:57:02 GMT

@cameldazzler I can give you a call and pop you through if you want?

Re: Full Fibre Upgrade Mid Contract?

cameldazzler — Mon, 13 May 2024 07:02:57 GMT

thanks for the info, i will give the customer service team a ring in the week and talk through it.

Thanks

Daz