topic Renewing2 in My Account/Billing

Renewing2

mechanic123 — Sat, 11 May 2024 10:32:33 GMT

There are similar posts but not up to date?

My renewal letter arrived a couple of days ago, the offer for broadband unlimited fibre extra is about fifteen pounds a month less than the current cost. It explicitly includes line rental charges. This can't be right surely? The cost breakdown shows no charge for the broadband, everything loaded onto the line charges. The cost is good for the next 18 months, not including inflation-linked rises. I'm not sure this passes the smell test, but on the face of it makes staying with my current PN arrangement a sensible idea - agreed?

Re: Renewing2

bmc — Sat, 11 May 2024 10:35:40 GMT

@mechanic123

I would suggest you phone PlusNet Customer Options Team on 0800 013 2632 to confirm exactly what the offer is.

Brian

Re: Renewing2

MisterW — Sat, 11 May 2024 10:55:30 GMT

It explicitly includes line rental charges.

@mechanic123 it will likely include the basic line rental BUT it won't include any call plan you may currently have.

Re: Renewing2

willcutforth — Sat, 11 May 2024 14:01:54 GMT

@mechanic123 The deal should be on the pre-contract stuff here: https://www.plus.net/wizard/?p=view_service_notice&id=650992547