topic Re: Charged extra on my bill. in My Account/Billing

Charged extra on my bill.

Daniel82 — Thu, 09 May 2024 13:56:23 GMT

Hi there I was hoping to get some help with the charge on my bill . My statement says £29 but I was charged £42 before the 14 day period was up . I was charged on the 13th day and my statement for that month still says I only owed £29 . My bill was due on the 16th but I got the extra charge on the 29th and my broadband was still on it hadn't been cut off as I had until the end of the day to pay .why was i charged before the 14 day period was up and why is my statement different?

Re: Charged extra on my bill.

Townman — Fri, 10 May 2024 09:52:30 GMT

Payment is due on the day the invoice is raised - not 14 days afterwards. You can move the billing date if that helps you better manage your cash flow.

Does the detail in here help - Plusnet bill payments explained | Help | Plusnet

Looks as though the late payment penalty charges have been applied (late payment and reconnection fees). Setting up direct debit or card payment methods on an account ensures that an invoice is paid on time and avoids additional administration and associated costs.

Re: Charged extra on my bill.

Mav — Fri, 10 May 2024 11:04:04 GMT

@Daniel82

Have you checked your latest bill here (after logging in).

Re: Charged extra on my bill.

Daniel82 — Sat, 11 May 2024 07:41:36 GMT

That's what's confusing me. I have paid late before and was told as long as I pay before the 14 day period I won't be charged extra, my broadband was still online and working .
Thank you for your reply.

Re: Charged extra on my bill.

Daniel82 — Sat, 11 May 2024 07:43:24 GMT

Thanks for the reply.Yes I checked my bill online . My bill says £29 but I was still charged £42 .

Re: Charged extra on my bill.

willcutforth — Sat, 11 May 2024 13:43:25 GMT

Hey there Daniel, I have created a ticket on: https://www.plus.net/wizard/?p=view_question&id=241616571

Please let me know when you have it