topic Re: Fibre extra to Full Fibre? in My Account/Billing

Fibre extra to Full Fibre?

Airport — Thu, 09 May 2024 04:19:14 GMT

I currently have Fibre Extra along with line rental. I still have 7 months on my contract to run. Now full fibre has just become available in my area and I wish to upgrade to it. Will there be any penalty if I moved from Fibre Extra to full fibre with there still being 7 months on my current contract with you?

Thanks.

Keith.

Re: Fibre extra to Full Fibre?

MisterW — Thu, 09 May 2024 06:10:54 GMT

@Airport there's normally no ETCs raised when upgrading to Full Fibre.

Best thing is to give Customer Options a call

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

0800 013 2632 or 0800 079 1133(from within the UK)
+44 330 123 9197 (from abroad)
Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday

Note , you will lose your phone service when upgrading to Full fibre.

Re: Fibre extra to Full Fibre?

dvorak — Thu, 09 May 2024 07:40:33 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Fibre extra to Full Fibre?

bmc — Thu, 09 May 2024 08:04:29 GMT

@Airport

I assume it's OpenReach that's installed the full fibre network. In which case, as stated, there are no penalty charges. PN will happily upgrade your service - you just have to agree a new contract.

The thing to note is if you stll have a phone line you lose it will Full Fibre.

Brian