topic Re: Referral in My Account/Billing

Referral

simonharv — Fri, 03 May 2024 10:28:50 GMT

I have been getting £1.25 for a broadband and phone referral for some time now. The person I referred has now upgraded to Full Fibre. Consequently my referral has been reduced to 75p. I checked the portal and it should have remained at £1.25.
I contacted customer service on Monday and they confirmed this was the case and said they would get this rectified, but nothing appears to have changed.
Can this be checked please?

Re: Referral

Gandalf — Fri, 03 May 2024 11:15:15 GMT

Are you checking your bill or the referral portal? If the latter, this'll be updated shortly, but regardless though the correct referral discount should still be received. Drop me a PM, if you prefer to discuss privately.

Re: Referral

simonharv — Fri, 03 May 2024 11:20:24 GMT

It's the referral portal I've been checking.
Thanks for confirming. I'll hold tight and see what happens.

Thanks